7 Brew Coffee — Restaurant in Bentonville

Disgusted… I have been a loyal customer of 7brew for quite some time and generally love the friendly atmosphere and service, but unfortunately, my experiences at the Walton Boulevard location have been consistently disappointing. I’ve tried to give this location multiple chances, but the service has been so subpar that I now avoid it entirely.

One of the main issues is the inefficiency of the dual-line system. While the design should allow for smooth, fast service, the execution at this location is anything but that. Often, one line is prioritized over the other, leaving customers waiting unnecessarily while one staff member focuses solely on a single line. This lack of organization leads to frustrating delays and leaves customers feeling like their time is not valued. On multiple occasions, I’ve observed staff standing around or chatting instead of moving through orders efficiently and fairly.

Additionally, I’ve experienced instances where staff members seemed immature and unprofessional, engaging in conversations about customers while those customers were still present. This kind of behavior is completely unacceptable in a professional environment.

Last night, after boycotting this location for some time, I decided to give it another chance because I was very thirsty and noticed only one car ahead of me. To my dismay, the car ahead had already received their drink but continued to chat with the staff for over four minutes while I waited. While I understand and appreciate that 7brew emphasizes friendly interactions, there is a time and place for this. Customers want to receive their drinks and move on with their day, especially when they have other commitments. Lingering conversations that delay service are not appropriate, especially during busy times.

I’ve also observed what appears to be intentional delays in service for customers who do not tip regularly. While I appreciate the option to tip and often do so, there are times when tipping may not happen—and that should never lead to mistreatment. Regular customers who frequent your establishment should feel valued regardless of whether they tip every single visit.

Because of these ongoing issues, I now choose to drive further to other 7brew locations where the service is consistently excellent. I’ve had great experiences at both the Pinnacle location and the Centerton location, which exemplify the level of service I’ve come to expect from 7brew.

I hope this feedback is taken seriously and leads to improvements at the Walton Boulevard location. With better management, training, and attention to the customer experience, I’m confident this location could meet the high standards that 7brew is capable of. I will not go back to this...

I have been to 7Brew over 500 times. I used to come here daily when they were passing out stamp cards when 52nd st was the only store. We have always had a great experience at all locations as they open. We have even left 5 star reviews for all of them.

This location has been different. I have waited to leave a review to see how things play out.

Today, my wife and I ordered a large drink. It came out as a medium. When we received the drink we informed the cashier on the right lane that we ordered a large. She shrugged her shoulders and said, "you paid for a medium." She didnt offer us to pay the difference and receive a large. I told her, "I guess we will get back in line for another drink." She didnt say anything.

We pulled back around. No one took our order. The cashier had to. She put the order in and all was good. Here is what got me. The drink came out with sauce and liquid on it. The cashier picked up the cloth they use to wipe off the drink, didnt wipe it off, noticed the sauce and liquid, then handed it to me. I asked for a napkin to wipe the drink off. She shrugged her shoulders again then went inside to grab us a napkin.

Please, keep in mind. We LOVE 7 BREW! We have been visiting the new locations all over the USA as we travel. The experience at this location just left a bad taste in my mouth.

A recommendation: The order takers typically select one of your last drinks on the CRM, then revise it if you are adding to the drink. When we said Large, a medium drink was selected and not revised. Maybe read the drink back to the customer so they can confirm it is correct.

The drinks were 🔥 as always. We...

For all you "dunkin die hards" and you know who you are prepare to cry bitter tears!!! I went to a 7brew and fell in love, had to go back the next day for two more coffees!! It is the coffee of the gods!!! Brewed with espresso served to you by ANGELS, yes they can teach master classes on what customer service should feel like!! I'm praying they come to Massachusetts immediately, seems everyone knew about this national treasure except me!!! The prices will have you wanting to pay more! This is a drive up, I'm sure they understood early morning coffee should be as easy for you as possible so you don't even have to get out of your car; drive up with a bus and it's a party!!! I can not stress how much New England is missing out!! There needs to be a 7brew on every corner where dunkins use to be!! I said it, not ashamed either🤭🥰🥰🥰 imagine a party bus road trip for coffee, Coffee...