Cold Creek Inn — Restaurant in Benzonia Township

Canceling before the trip even took place.

I was trying to rent a room for two adult males (cousins, if it matters...apparently it did to the woman I spoke to...). The hotel only had single bed rooms available. I reserved a queen bed, and spoke to a gentleman about the reservation. He did not seem very organized, but he was polite and helpful.

I called again, with the idea that when they check in, perhaps their room could have extra sheets and a pillow (in case one of the guys wanted to create his own "bed").

The woman I spoke to, first of all, was also disorganized, and began to question me about my reservation. My name is common, and apparently they had another reservation (at a different location) under my name. I explained that was not me. She was confused, so was I. I guess they figured out who I was/what room I was, and then I asked my question. (Can my room have extra sheets/pillow).

She was (almost immediately, it felt to me) condescending and aggressive. I was merely asking for my room to have extra sheets and pillows for the cousins staying in the room (adult men). Just in case they wanted, so that everything would be ready upon their check in.

Instead of being simply told "we cannot provide that" (which I would have accepted), I was met with questions on who was staying in the room, if they knew they would have to share a bed (they do know), and saying something to the effect of "they are not a husband and wife sharing the bed".

I find this rather interesting...since at first, she first suggested that they bring their own sleeping bag. I was a bit taken aback, that it was OK for us to provide our own sleeping bag, but it was not OK for the hotel to provide some extra sheets and a pillow? Again, if you did not wish to provide the service, say that, and leave it at that.

Also, I did not appreciate being questioned on the 'appropriateness' of my reservation. I felt judged for requesting that two adult male cousins share a room, that I might try to make it better for them by having extra sheets for one of them to make a makeshift bed - if they so choose. It started feeling rather homophobic at the end, and that was when I decided that I would take my business elsewhere.

Her attitude, and the way in which she spoke to me put an extremely poor taste in my mouth, and I did not appreciate it. I tried to be polite, and respectful.... but I felt like that employee had little understanding of customer service, and was combative towards me. She almost seemed gleefully happy when I finally said I would cancel my reservation.

I left the situation in tears and shaking. I did not appreciate being spoken to that way, or being made to feel like I was making some horrific request. If the answer was NO,...

I write this review conflicted by one of the Cold Creek Inn Bartenders (I think his name was Bart or Bartholomew - I'm not sure as he literally ignored me two nights in a row when I went to the lounge for dinner..) I was in room 2 for two nights - 10/9 and 10/10, in a wondrerful room with a view of the lake. Fantastic bed, features, cleanliness, and the check in process and staff were wonderful. I dined in the lounge two nights and had the steak bites with blue cheese one night and french dip the next - fantastic food, quality, and efficiency of the bar staff. On the whole I was very pleased with the room and food at the inn. The one issue I had was both nights I took a table in the inn, and was given a menu from Bart, and ignored after that. Both nights I had to walk to the bar and get my drinks and put in my food order with the bartender directly. The bartender was fantastic and processed my orders and provided good insights into the menu.. My issue is I have no Idea why Bart would not serve me - both nights - it was odd - I somehow insulted or aggitated him in some way for him to ignore me (I was served by the bartender and the other waiters on duty - they were great and actually appologized for Bart's behavior - they seem confused that he he ignored me and refused to serve me). If I have the opportunity, I would love to stay at your inn and dine at your great restaurant, BUT, if I see Bart as the server, I will probably go Frankfort and eat at Stormcloud. I've giving a 5 as your facilities, quality, and food were fantastic... I'm concerned however for the next patron who get's on Bart's bad side...... I wish my experience was...

Unfortunately I can't tell you what the food is like as we were never waited on after being seated for more than a half-an-hour. We arrived at Cold Creek at 12:15pm on Labor Day to a patio that was about 1/3 full. We walked inside to find the hostess, as the sign pointed us to do, and asked who to speak with about sitting outside. With a glare and a huff, the person behind the bar said, just go out there, it's open. We walked back out and a few minutes later a girl came out with silverware and menus. That was the last time anyone would come to our table. All around us the tables were being waited on by two different servers, yet, not once did either of them acknowledge us. After waiting about 10 minutes I went back inside to use the restroom, and to be a little nosy to see just how busy they were. I peaked in the bar, 2 people eating, peaked into the dinning room, a hand full of tables and at least 8 workers milling about. I used the restroom and made my way back out to the patio. I hoped to come back to an iced tea, but alas, nothing. We continued to sit and talk, peruse the menu and decide what we would eat for 30 more minutes, but it was in that time span we realized that we wouldn't be eating or seeing a server anytime soon, as we heard the waiter tell the table next to us that their order would be a while as there was a "mix-up in the kitchen" and they "just had a bunch of people come in the dining room". At that, we stood-up gathered our things and left. The menu items looked great and the food we did see on plates around us looked nice. In total we waited 45 minutes at a table and never interacted with a soul other than...