Ursa Major Bistro & Coffee Shop — Restaurant in Benzonia Township

I need to start off by saying that I frequent this cafe every summer while visiting my parents’ cottage, and I love the coffee, food, and staff. However, today I had a rather unfortunate experience.

The cafe has placed a sign in the window clearly stating that members of their staff are medically unable to wear a mask while working, which I understand having a lot of medical issues myself. Although it makes me very uncomfortable to see customers without a mask when away from their tables, I only came in to order a coffee, and intended to leave as soon as my order was fulfilled.

However, no one inside the cafe was respecting social distancing, the customer behind me did not respect my personal space, and he and his family were served first despite my placing and paying for my order before him. They had a large order that took a very long time to fulfill, and despite my stepping away each time they moved towards me, they continued to get closer to me. Despite the staff witnessing this and seeing that I was visibly uncomfortable, nothing was said to this customer or his children, and they continued to roam freely inside the cafe.

The overall atmosphere felt chaotic and I did not feel as if the safety guidelines were being taken seriously. I love this establishment and like to support the local businesses - but PLEASE consider limiting the number of customers allowed inside at a time, enforce social distancing between customers, and fulfill orders in the order they were made so people are more respectful of safety guidelines. I will likely wait to return until the risks of Covid-19 are significantly lower or the cafe has enforced...

Placed order and was told half hour until food would be ready. No problem, plenty of small shops around to check out. Came back 30 minutes later and told less than 10 minutes, no big deal. 30 minutes later (one hour total since order placed) and food is ready, get food and go. Get back to hotel and one of our meals was not in the bag, called Ursa to let them know. Woman on phone very rude, insists she put in in our order and that something must have happened to it. Really surprised by this response but explain we really do not have an order of French toast in our bag. Woman on phone asks for name of order, realizes she was thinking about a different order for the French toast she saw. Responds with, so do you want me to credit it or do you want us to put it back in and you can pick it up? Credit please, we will find somewhere else for breakfast next time.

*After response from owner, I'd like to state that on the phone call they offered to only refund the one, this was news to me. At the time of this posting, 8 hours after the owners response my account shows a $16.25 return on my $72.19 bill which included a 25% tip that I paid prior to receiving my food.

Not upset about the refund. I'm upset about being called a liar about the...

Had a horrible experience with the younger of 2 owners, who identified himself initially as the owner, singular, over a cup of coffee. I had ordered a large latte and he brought out a small coffee of some type. He insisted I had ordered it, period. I had not taken a receipt, but pointed out to him I paid $6.00 for coffee and and perhaps they got it wrong. I went up to the register to have a conversation with him and was told bluntly that they had plenty of business and did not need my business, or the business of the 2 people I was with.....all fulltime residents of the county. Fortunately, the other co-owner was there and was gracious and understanding and treated us well. The younger owner tried to come back up to the register and argue more, and had to be told to go in the back by the second owner. I have been a customer numerous times and never have had issues with any of the staff. I hope in the future this guy is not allowed to interact with customers as he was willing to lose 3 customers over a cup of coffee. I would have given one star if the second owner had not intervene, who clearly understands customer service and how to communicate with a customer when a...