Normally, I review from the perspective of myself & my husband. This review will be slightly different as my husband and I had different experiences.

Let’s start with my husband’s. First & foremost I would like to mention both my husband and I come from families of restaurateurs. We’ve both worked in said restaurants at various points throughout lives. With that said, I have never experienced a situation where a meal was sent back to the kitchen & the manager did not personally come to the table to see what went wrong & then do their best to rectify the issue with the customer. Thats what happened tonight in this restaurant. My husband was not happy with his meal. He said the broiled fish was watery and because of that it took away the flavor of his meal. It was very bland. He took 3 bites & then spent the remaining time with the meal pushing it around the plate until I suggested he speak up.

After speaking up, our waitress took the meal and didn’t mention anything else about it. No manager came to check on him. Nothing. When the check came, the meal was still on it so my Husband, the customer, went searching for the manager to see if it could be discounted or even removed. The manager was combative & overall unkind in the way she dissected & deflected the issues.

She told my husband that he ate more than he actually did (which was false) & refused to acknowledge that the customer in her restaurant was unhappy. Ultimately, $6 was removed from our bill which is nothing in the grand scheme of things but that’s fine. Money was no issue here, customer service was. Upon leaving the restaurant the entire kitchen staff was loudly speaking about the meal that was returned. The manager was right there, engaging with them.

When people choose a restaurant to dine in they are essentially trusting that restaurant with their experience and hoping that the restaurant doesn’t disappoint them. My husband trusted Pasta Too & was let down immensely. He will not be returning & I don’t blame him one bit.

Every restaurant has moments where things may not sit right with a customer & if the customer is being kind & understanding with the faults of said restaurant then it’s only right for that same energy to be returned. Not for the finger to be pointed at the customer as if them not liking the food is a personal attack on the restaurant because the restaurant is “perfect”. No restaurant is perfect, not even Gordon Ramsay’s.

On a lighter note, my experience was good. I really enjoyed my veal parmigiana & the clam chowder (my husband also enjoyed the clam chowder). The Alfredo sauce was definitely from scratch and I appreciate the care I tasted in my meal. The sauces weren’t rushed or from a shelf of a store. Actual time went into them. Thank you for that.

I felt that our waitress, Pamala, was nice & attentive but a little all over the place. Not in a bad way but you could tell she’s a seasoned vet and I respect that. I personally loved the red sauce and I don’t like many ppl’s red sauce. I was born & raised in little Italy so my expectations for “authentic Italian” is a lot higher than most & I was not disappointed here by the food or atmosphere. Just the management.

My husband would give this place 0 Stars based on his experience. And I’d give it 4 so we’re gonna settle with 2. Although I enjoyed my meal, I won’t be returning. A good restaurant is more than good food. It’s good customer service with good management thats empathetic & makes sure their customers feel comfortable & safe with their choice to be a patron.