Pasta Too — Restaurant in Bethel Park

Normally, I review from the perspective of myself & my husband. This review will be slightly different as my husband and I had different experiences.

Let’s start with my husband’s. First & foremost I would like to mention both my husband and I come from families of restaurateurs. We’ve both worked in said restaurants at various points throughout lives. With that said, I have never experienced a situation where a meal was sent back to the kitchen & the manager did not personally come to the table to see what went wrong & then do their best to rectify the issue with the customer. Thats what happened tonight in this restaurant. My husband was not happy with his meal. He said the broiled fish was watery and because of that it took away the flavor of his meal. It was very bland. He took 3 bites & then spent the remaining time with the meal pushing it around the plate until I suggested he speak up.

After speaking up, our waitress took the meal and didn’t mention anything else about it. No manager came to check on him. Nothing. When the check came, the meal was still on it so my Husband, the customer, went searching for the manager to see if it could be discounted or even removed. The manager was combative & overall unkind in the way she dissected & deflected the issues.

She told my husband that he ate more than he actually did (which was false) & refused to acknowledge that the customer in her restaurant was unhappy. Ultimately, $6 was removed from our bill which is nothing in the grand scheme of things but that’s fine. Money was no issue here, customer service was. Upon leaving the restaurant the entire kitchen staff was loudly speaking about the meal that was returned. The manager was right there, engaging with them.

When people choose a restaurant to dine in they are essentially trusting that restaurant with their experience and hoping that the restaurant doesn’t disappoint them. My husband trusted Pasta Too & was let down immensely. He will not be returning & I don’t blame him one bit.

Every restaurant has moments where things may not sit right with a customer & if the customer is being kind & understanding with the faults of said restaurant then it’s only right for that same energy to be returned. Not for the finger to be pointed at the customer as if them not liking the food is a personal attack on the restaurant because the restaurant is “perfect”. No restaurant is perfect, not even Gordon Ramsay’s.

On a lighter note, my experience was good. I really enjoyed my veal parmigiana & the clam chowder (my husband also enjoyed the clam chowder). The Alfredo sauce was definitely from scratch and I appreciate the care I tasted in my meal. The sauces weren’t rushed or from a shelf of a store. Actual time went into them. Thank you for that.

I felt that our waitress, Pamala, was nice & attentive but a little all over the place. Not in a bad way but you could tell she’s a seasoned vet and I respect that. I personally loved the red sauce and I don’t like many ppl’s red sauce. I was born & raised in little Italy so my expectations for “authentic Italian” is a lot higher than most & I was not disappointed here by the food or atmosphere. Just the management.

My husband would give this place 0 Stars based on his experience. And I’d give it 4 so we’re gonna settle with 2. Although I enjoyed my meal, I won’t be returning. A good restaurant is more than good food. It’s good customer service with good management thats empathetic & makes sure their customers feel comfortable & safe with their choice to...

Hello everyone! I am leaving a negative review regarding the unpleasant experience my family had received from not the waitstaff or other staff, but the OWNER of the restaurant, and potentially from the food itself. I personally don’t eat at this restaurant for a few other unpleasant but unrelated reasons, but my family( not including myself) had come to this restaurant recently and had dined in for several hours before one family member had became extremely nauseated and sick after dining. They ended up having projectile vomit in the bathroom for 30 minutes to an hour at the restaurant until they had to leave because they were too sick to continue to dine in. They continued to be nauseated and have a fever the next day, and I had heard from another individual from a separate party that they also had an uneasy stomach after eating the same item off the menu , so I called to speak to a manager about it. I mentioned the situation as well as how I had to call for my family member who was too sick to call for themselves (and also didn’t even want to call to be a bother )to a manager who was pleasant but a little overly informal, and so I initially was offered a call-back to speak by the restaurant owner. I waited two days after for a call back but did not receive it, and when I called back, the owner told me they were aware of our situation but they didn’t think it was a big enough situation to call back. Already annoyed, I told them plainly that I believe the food my family had consumed to be the cause of their illness. At first, their response was normal until I disagreed with their assumptions that ‘nobody can get sick from food that fast’ and that ‘they do not make any mistakes or take any blame for the situation’. Then they became rude and responded childishly to conversation, saying they ‘wasted more time than they should have on this’. I personally was and still am appalled by their childish responses, their lack of responsibility to even call back or investigate the situation, and also, the fact that they offered a $10 credit to come back IF I REALLY WANTED IT( which is insulting; as if we would want to come back). I don’t appreciate a restaurant that treats people and employees childishly and disrespectfully, and I definitely don’t support a restaurant, small business or not, that brushes food poisoning or any acute illnesses acquired under their roof, under the rug with such ease. I wanted my family member to get a refund for their negative experience because it wild make sense in this scenario. No I do not want $10 to come back and possibly get sick again, and since they won’t even investigate ( because they could not possibly be at fault, even though they provide no proof or recollection of investigation), I will have a health inspector...

Could have had a better experience. The food was fantastic as always. However, the woman whom I assume was the manager made us feel uncomfortable for being there as long as we were. She was even talking with the table next to us saying "not like we're busy or anything", as we sat there waiting for our checks and a to-go order, while our waitress was nowhere to be found. I understand she had a table of 10 to seat. However, her waitress, combined with the restaurant being crowded, were the reasons we were there for 2 hours.

Firstly, we got there at little before 5. It took a while for our waitress to even get to our table. Even after our table was finally able to order wine and such, it took her 10+ minutes to get it to us, and she was giving us all the wrong drinks.

Then we put in appetizers. Those took a while to get to us also. My friend asked for a cup of ranch, which the waitress forgot about as well, until she was reminded again and brought it.

We finally put in orders for our food. This was around 5:30. Food came before 6 and we ate, but the waitress was again giving us all the wrong plates, instead of asking "who had the xyz?"

By the time we were done eating, our waitress disappeared. We were sitting waiting for checks and one to-go order until nearly 6:45. She messed up the checks, which had to be fixed, which again took a lot of time. Plus, we had to wait a while for take-home boxes/bags, and the to-go order my friend got for her husband. So we just sat and talked while this was all happening. We finally left at 7. The waitress was supposed to bring my one friend a bigger bag, but never did, and we couldn't find her, so we asked the front desk for one as we left.

I'm not sure if the manager saw us without checks, assumed we already paid, and were just sitting there from 6:20- 7? But we had to wait twice for checks because the first ones were wrong, plus a to-go order, and take-home boxes/bags. I'm sure this was a misunderstanding, but we didn't appreciate feeling like we were being judged for hogging a table when we got saddled with a disappearing waitress for 2 hours. We all will be back, but not when it's very busy, and hopefully without the waitress we had. I'm not putting her name out here, I don't like to do that. But she is the one who said she is going on vacation to the beach this mid-July week, in case the owner reads...