T-Mobile Authorized Retailer — Local services in Bethel Park

I have T-Mobile and I have been very happy with my service for the past 4 years. Every year we keep getting more and more features for the same or less $$$. I typically go to the T-Mobile store in the mall, but since they just put this store in down the street from me, I thought I would go here. My most recent experience with T-Mobile was at the South Park store and if this were my first experience with T-Mobile, I would not have service with them anymore. Here is what happened.

I got my son a GPS smart watch phone for Christmas. Specifically the TickTalk 2.0 watch. It runs on T-Mobile, so I figured since I get great service it should work great in our area. I went to get a sim card from them at the South Park store and this is when the problems set in. First, I walk in to the store reading like weed. Whatever people do in their off time is up to them and I won't judge, but getting high in a retail store is just not cool. Second, I told them I needed a normal phone line added to my account for the watch to work properly. A wearable line wouldn't work as per the instructions from TickTalk. Well guess what the genius did, even after I told him not to. Yep, he added a wearable line. When I told him he needed top change that so the watch would work he started to argue with me and told me I do not know what I am talking about. I laughed and said apparently I must not know how to read because the directions in the TickTalk manual says it needs a regular cell phone line as wearable lines will not work. I showed him the manual and he seemed to not be able to read, maybe because he was extremely high. He then tried to fix my account and ended up screwing it all up. I had an iPad line that was free from a promotion earlier in the year. He found a way to delete that promotion and also screw up my business line too. He said my new bill total would be $463 a month. When my bill was $290 a month and should be $305 with the new line for the watch. He tried to tell me to go home and it would be all good in 72 hours. I said no way in hell am I leaving with you messing up my account. It took him 3 hours to try and fix it and he couldn't. I had to call 611 on my phone and had tech support fix it on the phone in 15 minutes. I would recommend never going to the Sour Park store unless you want...

Jon and Zack were phenomenal and I can’t compliment them enough. I took my 72 year old mother to get a new phone at AT&T (who has been her phone carrier for 20 years) The lady there said the current plan my mom is on has been discontinued and to get a new phone she would have to “upgrade” her plan, which was more than twice what she was currently paying! I switched from AT&T to T-Mobile (at this location) over a year ago and told my mom we should go there just to get a price comparison. We were greeted right away and when we explained the reason for our visit Jon and Zack went into action to help us find the right phone and right plan for her (which ended up being $30 cheaper than what she was paying with AT&T!) They made sure everything was explained clearly, took their time with us, saved us a lot of money, and were so pleasant to talk...

this is one of the best staffs running any mobile store out there. I purposely go out of my way any time I have an issue with my T-Mobile account/phone, because even if they cant immediately help you they can always get you the answer you need without sending you back and forth between other customer service lines. Rebecca and Sean were more than helpful in getting me all the information surrounding my insurance plan that I would possibly need to file a claim when I lost my phone on the side of a highway (i279) while riding my motorcycle. when I ran into more issues at home with getting my pin to verify my claim, I was able to the next morning and be in and out of the store within 15 minutes thanks to Sasha knowing exactly who to call and how to reset my pin. if you live in the south hills and need good customer service go...