My (then) fiancee and I made a reservation weeks in advance at The Roof Garden to celebrate our marriage with our friends and family -- total party was 12.
We decided on The Roof Garden with excitement...this was a once in a lifetime opportunity where friends and family from across the globe were all in one place, having just celebrated our wedding an hour earlier.
Unfortunately, The Roof Garden badly missed the mark. We had a terrible experience. I am strongly cautioning anyone from spending any time or money there, ESPECIALLY if you're doing so to celebrate a major milestone in your life. Especially if you don't fit the visibly rich/white archetype, which absolutely made a difference as described below. You only get those moments once, and there are no redos. I wish we could go back in time, but we can't.
Specific issues:
Extremely poor, inattentive service. The Garden wasn't even at capacity or close to it. We were by far the largest party, yet weren't offered any water and couldn't get our order even taken for 15+ minutes (meanwhile, surrounding tables are receiving attentive service and prompt food/drink delivery) Once our orders were taken, the drinks were made by their single bartender one at a time, taking another 15+ minutes for all the drinks to be made. When it finally came time for the food, several more issues;
One member of our party ordered a Steak Sandwich and received Steak and Eggs; had to be sent back. One member of our party ordered a dish that came with ingredients that were unlisted in the menu that the member was allergic to; had to be sent back. One member of our party straight up never received their dish until I hassled several different Peninsula staff members about it. Everyone ate their entire meal before that member even received their dish...we are talking 20+ minutes after food started arriving. And what was their dish that took so long? A turkey sandwich.
I spent over 700 dollars for an objectively terrible experience that The Roof Garden and Peninsula hotel did absolutely nothing to make right or acknowledge. They knew it was our wedding lunch, they knew they did badly, they just didn't care.
Don't make the same mistake I did; do not go to The Roof Garden or to the...
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Service was also very attentive and friendly. Living in Southern California, its nice to be able to sit outside and enjoy good cusine. About only thing we didn't like was the corkage fee. At $35 its a bit steep but guess for LA that's kind of the norm...
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