Dunkin' — Restaurant in Beverly

My friend and I took a trip to Dunkin' this morning for a coffee break. We did two separate transactions in one car which could be overwhelming but the cashier handle it patiently clarifying each order. There was a special offer through the DD perks to get a free medium coffee with a purchase today as well. My friends app decided to login her out once we got to Dunkin' and the internet wasn't allowing her to get back in. The cashier named Kathy whom I believe is the shift leader was sooo kind to us as we pulled up to the window. She was able to scan something allowing my friend to get the free drink without the use of her app! Being college students we value saving every penny we can especially on coffee and I couldn't be more grateful for such wonderful costumer service my friend and I got at this Dunkin' Donuts location!...

I walked in, the drive thru is always backed up. My drink came quickly and somewhat accurately. Anything from the kitchen for hot prepard food....forget it. I was standing at the pickup counter waiting patiently and a lady from the back kitchen area asked me what my order was..... I told her. She seemed confused and frustrated. The drive thru window cashier seemed to be waiting on the kitchen to finish orders aswell.... she came over with my order handed it to me and was muttering something like "this is what you get" could not quite hear it all. Then she made other comments about people standing there waiting for their orders.

This is a repeat issue I have encountered, that's why I figured I should mention something. I hope things get better and...

the people here are extremely nice but also extremely forgetful in what they are supposed to make. i understand some days are busy but come on i ordered a simple sandwich, grilled cheese with bacon toasted, it wasn’t toasted at all it was just the break, cheese was barley melted, and NO BACON!! everytime i want this sandwich i say bacon bc personally i like it better like that. and when they don’t put the bacon on but still charge me for it it gets old pretty fast. one of 2 times sure whatever. but this happens all the time. TW -

i have an ed so when i finally wanna eat somthing and i get it and it’s not even what i wanted i don’t end up eating it. ik it’s a dumb thing but it’s not that hard to make what ppl ask for....