Starbucks — Restaurant in Beverly

I have been to this Starbucks a few times and never really had any issues until today. Aside from waiting for almost 30 minutes to order/receive my drinks and food, I ordered my latte with coconut milk as I have a milk allergy. I watched the barista pick up a jug of regular milk as she was making my drink. Just to verify for myself, I opened the lid to smell it, and of course, I was right... it was regular milk. When I asked for it to be re-made with coconut milk they argued and lied right to my face instead of just remaking the drink. She did remake it, but made me feel like I was bothering her and it ended up tasting awful and ultimately undrinkable . Right, wrong or indifferent you should never argue with the customer. Especially when they are WAITING for SO LONG and PAYING the premium prices for your product. To top it all off my husband had spoiled milk in his Frappucinno so he couldn't drink it and his breakfast wrap was soggy and mostly bread. I will not be returning to...

everytime I pick up a delivery, I try to be patient bc I know they’re short staffed and busy.. but finally I have to say something. They see me standing there for 15-20 minutes, they know I’m waiting on something but choose to ignore me instead. it gets ridiculous and finally I say something, and guess what? The drinks were sitting there the entire time, they just didn’t bag them. Bag the drinks after you make them, and stop ignoring delivery drivers.. I always leave this location pissed off, and this is the only location this happens. other locations the staff are friendly, acknowledge you, and get you in and out as soon as they can.....

I ordered my drink 17mins later. My name wasn't said nor did I see my drink on counter. So I said excuse me to 1 of the females that was working said I ordered like 15 mins ago I see every body else walk in order walk out (not mobile) she looks me dead in my eyes and says I DONT CARE with a rude voice and look on her face I said back to her no shit u don't care she said your correct I don't. As this is going on anthor worker says here is your drink. I said thank u and she continued to just give me a dirty look. Not cool STARBUCKS won't be back to...