Subway — Restaurant in Big Rapids

This is despicable. Mind you yes it is fast food. We really shouldn’t complain due to it being fast food. However, this is not the first time this store has messed up my order. There is zero mayonnaise on here. They added turkey on my sandwich. What if I was allergic to turkey and that’s why I didn’t get it. How ignorant do you have to be to not know how to make a sandwich. They made the sandwich all wrong. It also was not closed. The bag arrived and was completely open. mind you I got DoorDash, correct I do not have a vehicle right now and due to my autoimmune disorder it’s hard for me to walk outside in the heat. So I don’t even know if the DoorDasher touched my food or did something to my food since it was completely opened. How hard is it to make a sandwich wrap up a sandwich and close the bag with a sticker, it’s not hard it’s not rocket science this is completely dumb founding. You guys need to get yourself together or do better training or have someone who knows what they’re doing work for you guys. It’s not...

I am super annoyed by this store and subway itself. I ordered from here last week got my order home and both of my subs smelled so awful and sour. When I took a bite the chicken was so mushy I almost threw up. I have been trying to get in contact with this store also I have went on the app and filed a complaint and someone said to wait for an email with a resolution. I got an email but it said how satisfied are you with the resolution. There was no resolution. I didnt get refunded nor did I get a sorry or anything from subway at all. I order from subway all the time and love it. But this store specifically i will never order from again. Its so sad now a days you can't even call and talk to a manager and you have to go through the online crap and bots and no human at all. Its ridiculous. ALSO TO ADD TO THIS THEY GOT MY ODER...

This was the worst experience I've ever had at a Subway!! They are unorganized and RUDE!!!!! I left without my food because the male owner was yelling at us telling us we still had to pay for a mistake without even trying to come up with a resolution together. My sick child who hadn't eaten in 5 days finally wanted this and she didn't even get to eat it because they couldn't simply just fix the sub. I never once said I wouldn't pay extra to redo it. Instead, I GOT TOLD, "You still pay for that one. It your fault. You talking too much." Ummm I'm allowed to talk, bud. I'm so tired of crappy customer service. Just avoid this place. Head over to Remus Subway instead. They treated us right and kept the sandwiches in the same order we ordered them in so we didn't get confused while...