BIGGBY COFFEE — Restaurant in Big Rapids

I live in another state, so this is my first visit here. I came for the wi-fi and an iced tea. There were some people at tables, and some people in line behind me. Great decor! Looks like a cool place. I ordered an iced tea, and the cashier was friendly, helpful and cheerful. I placed my order and asked if someone could wipe off the table where I was sitting. She said, "Absolutely!" and turned to the two young ladies standing next to her talking to each other and asked if they could. They ignored her and kept talking. She asked them again. They turned and with great hostility spit the words: "I am learning how to make an iced tea!!" First, they were both literally standing there talking to each other. Second, they could have said that they would do it as soon as the next iced tea was done (which didn't seem to be the case anyway). Their demeanor and body language were so rude and intense, given this basic, simple request made with cheerfulness and professionalism. I was embarrassed for her to be talked to this way, and worse, for it to be done in front of customers. One of the two ladies came and wiped some tables - but not the one that I requested (where I was sitting). I went back up and asked that it be done. The other lady came out and I said something to her about the cashier being so professional and friendly and everyone else being so rude and not. She continued with her hostile demeanor. I hope they don't always act like...

I did a mobile order today which I've never done before so I walked in and went to the back assuming that's where pickup orders would be. Someone called out a hot Chai in which I had ordered along with another drink and bagles...I rose my hand and signaled it was mine and went up and grabbed it. Told them I had other drinks and bagles to wait for. I then notice a tray with 2 bagles on it and someone had just put 2 drinks up there..I went over and it was my order. They then stopped me and asked if I ordered 2 hot Chai in which I said no and I apologized for grabbing the other one I didn't know whose it was. I offered to pay for it but was told no just leave in a very rude way along with an eye roll.... I'm not familiar with mobile ordering or how it works from store to store but that remark was uncalled for by the barista. Makes me not want to come back...

I come here at least twice a week. My wife loves the mocha caramel. And at the risk of loosing my man card, I have to say that it's pretty darn good!

The service is always quick, and the baristas are always friendly. Not to mention, if you're looking for a relaxing atmosphere to study or chat with friends, this is a great location. Strangely, even though there are generally 10 to 20 people in the shop, it's relatively quiet. Yet, somehow there's just enough ambient noise from conversations, cappacino makers, and baristas, to give you that "connected" feeling.

I highly recommend coming here if you need to satiate the java monster in you. And definitely get the Bigby Card to score some...