Rise Smoke Shop — Local services in Big Rapids

As someone else stated a few months ago DO NOT buy vapes from this location. My husband and i went in Sunday and he bought a vape, went home, later in the night opened it and it was not working. On Monday evening he went back in and explained what happened and that he was not given a receipt but would just like to have one that works. Was told by the girl they only have a 15 minute exchange policy. Tried to tell the girl that it wasn’t even opened till later in the night and she said sorry store policy. Unfortunately he didn’t see that stated in the store and wanted to ask where it was stated or for a receipt that maybe says the policy but the girl actually walked away without a word and refused to acknowledge him until he just left the store. She actually stared at the wall and cases so that she wouldn’t have to do her job, make eye contact and help a customer understand why they won’t do anything about it. I totally get no refund but at least stand behind your product and offer an exchange. Tell people that they have 15 minutes to make an exchange if you are not going to stand behind it. And most importantly give people a receipt when they check out. This place has went down in customer service and quality since we moved here in 2018. Maybe train your employees to have empathy and to talk to customers. I see the last person was given a phone number that didn’t work so is it worth it to try and talk to a manager or customer service?

Update: store manager did contact us and made this...

Josh and the other gentleman Have Allways Been Awesome Helped me change my coils Basically Anything you need they Allways Made it Happen A Bit expensive but worth it Then A couple of weeks ago I go in and this blond who knew 0 about the product I about my mod sold me $50 Dollars Worth of coilis Refused to Help me put it in said she could break a nail 😱❗she said I don't think 🤔 this is going to work got home nothing worked!!!?? The Guys Told Me They would take care of it but when I stopped by after going to see my mother who is slowly dying painfully in a hospice facility and thought that the guys would be their but there she was I asked about the note that the guys said would be behind the counter I asked her if she would look she did not remember me and tried to sell me The wrong thing again and refused to touch my vape saying it was illegal????????? then she started ignoring me even though I had no choice but to buy from her because nobody in town had the juice I needed She DEFINITELY DOES NOT LIKE HER JOB WHEN YOUR SELLING YOU NEED TO KNOW YOUR PRODUCT INSIDE OUT AND THE CUSTOMER IS ALLWAYS RIGHT ALSO NOBODY THAT SHE WAITED ON WAS CHECKED FOR ID I AM SO ANGRY 😡 GUYS IVE SOLD EVERYTHING FROM DIAMONDS ROLEXS TO RACING SLICKS FIRE HER BEFORE YOU HAVE NO...

I love this addition to Big Rapids. They have really cool pieces to look at that are, if I remember correctly, are from local artists! The guy that works in there is SUPER nice and seems pretty legit and knowledgeable! They have a variety of products. I usually go for the vape pens and juice but I like to look around if I have the time. Would actually like to see about possibly selling some of my own art in here as I appreciate the fact they have local artists that blow some of the glass instead of outsourcing the cheap stuff online from a different country.

I do like the other shop on the opposite end of town on maple however, the customer service here is much better. Because of that alone, my business goes to...