Taco Bell — Restaurant in Big Rapids

Horrible experience with this place in the past. Gonna be honest, I don't know what happened with this Taco Bell, but when I went here last year several of the employees hassled me for staying a while in the lounge and working on business on my laptop in the lobby. They were not busy and they were emply. I was simply trying to do school work and apply for a new job somewhere. They told me I was loitering and the Big Rapids Police would be called. I had been ordering food regularly during my visit and was a regular customer here. It was only early in the day. Often, my orders would be in excess of 29$ and I would often order coffee. I feel this unfair and descrimitory. I took complete offense when I came in several other times and watched the owners keeping track of the time I was in the lounge and even sent their employees over while I was in the lobby to remind me that I could not be in the lobby more then ten minutes. I was eating my food! It's really rude to me after I payed a lot of money and I am trying to eat my food to send someone over to do that. They lost me as a customer because of this. I find this sad because I have a lot of memories of coming here in college early in the mornings with friends and etc at Ferris State University. I even had friends who worked for this location. Everyone used to be super nice. I was so offended by this behavior I actually ended up contacting their district manager and filing a complaint. I also spoke to the store manager who said they definitely do not do this and it would not be accepted. I later believe their assistant manager was written up for this behavior and it...

My husband went through drive through and ordered 2 party packs when he got home our order must of gotten mixed up with someone else’s or something and we live 35 minutes away so it’s not like we are going to drive all the way back we just threw it away so I tryed calling and it just kept beeping so I called today the phone call came through told this lady the issue with our order she cut me off very quickly ignorant like and told me if we ate it she not making it and hung up on me so I called back and asked for her name because I was reporting her and she says okay that’s fine my name is Nicole she needs more customer service training because that was the most disrespectful and worst customer experience I ever dealt with in my whole life I asked for no tomatoes on one party pack and no Lettuce on the other party pack and mind you I was very respectful and very nice through the whole thing do...

I ordered with the app so I could just go in and pick it up like they said. I waited for the app to tell me it was ready before I went in. There were employees family members and kids taking up the whole ordering counter so I had to wait until they were done talking to their kids and significant other before I was helped (about 5 mins) then they couldn't find my order and when they did, they didn't know what kind of drink I ordered. I forgot what drink I ordered so I had to look it up myself and let them know what drink to get me. It was supposed to be simple and easy but was awful customer service. I didn't even get greeted it was more of a blank stare from the employee behind the register, then she looked around to get someone else to help me like she wasn't on the clock or something. Not that I really expected much from Taco Bell in the first place...