Dairy Queen Grill & Chill — Restaurant in Big Stone Gap

Update: I was stupid and went back there again today because they had a good deal, but it will be my last time. I got a combo meal and I was supposed to get medium fries. They didn’t even put a small size amount in it. They just gave me just about ate fries. Freaking outrageous. They really lost a good customer. And in a very small town, you need to keep as many customers, as you can. I’m going to use my points, and then I will never buy anything from them again.

Original Review:

I don’t even know why I keep ordering from here. The burger that I got today I got specifically for the sauce on it and they did not put the sauce on it. Whenever I order a chicken tender basket, they never give me the honey mustard that I order, they always give me that nasty gravy, I don’t know if the people there don’t know how to make the sodas right or what, most of the time they are watered down and a couple of times they have been pure water. I got some tenders two days ago with barbecue sauce. The person drowned it with so much sauce I was sick all night. So they either put too much sauce on some thing or they don’t put it on at all. The soda that I’m drinking right now from there taste nothing like it supposed to. On the rare occasion when they do make the food correctly it is...

I've watched your employees work in heat stroke conditions all summer and it's getting ridiculous. They're all sweaty (already gross in a restaurant setting), with cold rags on the back of their necks, trying any way to stay cool to make y'all money. Not to mention you cant buy a single ice cream that isn't already melted by the time they walk it to you. It's to the point where it's inhumane and I will be reporting this store to corporate/ OSHA and I believe everyone else reading this review should do the same. Don't allow these companies to come into our community and treat us like garbage. This store shouldn't be in operation if the owner doesn't care about the people who...

Every employee was busy and quick to service customers. There was 4 of us and only 2 got meals. The other 2 only got ice cream. The total was 40.00. The money isn't the issue nor was it at the time. The issue was the restaurant was swarming with flies. You could not enjoy your food or conversation due to the flies. We killed 8 while we sat there. That is very unsanitary and annoying. The ladies room had no toilet paper at all, no paper towels, but more importantly the sink did not even work. No hot or cold water at all. Not a drip!!!!! I'm sure that this violates many codes and violations. Something has to...