McDonald's — Restaurant in Billings

I never thought I’d see the Taco Bell down the street improve before this McDonald’s, but that’s exactly what’s happened. This location consistently ranks as one of the worst for DoorDash pickups. Wait times are almost always between 10 and 30 minutes, sometimes longer, even during off-peak hours.

There’s occasionally one manager who seems to care more than the rest, but not consistently. On days when they’re not there, the staff shows no urgency at all. Orders pile up, Dashers are ignored, and the energy in the store feels indifferent to how it impacts others.

What’s especially frustrating is that McDonald’s has the ability to adjust the prep time in the system if orders are regularly late. The fact that they haven’t made that change is proof they know this is a problem, and just don’t care. That wasted time directly hurts Dashers: we aren’t paid for waiting, we risk being marked late to the customer, and it tanks our earnings.

Most of the time when I arrive here, I don’t even bother walking in right away. I just sit in my car for 10–15 minutes so I can unassign the order without damaging my metrics. I’ll glance inside just in case something’s ready...but I rarely get my hopes up.

This isn't just a one-store issue either. The McDonald's in the Heights is the same. Haven’t tried the West End location yet, but given the pattern, I wouldn’t be surprised if it’s just as bad. Whatever’s going on with management across these stores, it clearly isn’t working.

Side note for customers: This setup causes a lot of stress for Dashers, even if not all of us put...

Do not go to McDonald's on Central store number 2515 I was served raw chicken nuggets and raw french fries I spoke to a leader named Susie she was rude and dismissive than I asked to speak to a higher up manager they gave us to assistant manager Rachel which was met with even more rudeness and dismissiveness super raw chicken nuggets and french fries her only response was we can send you a couple of coupons in the mail I asked to speak to the general manager she would not release the name of the general manager I asked if she would have the general manager call me back she made up some excuse and then hung up the phone on me told me there was nobody above her that could really help this is concerning and not good service at all I called the store on Grand they were very friendly and gave me the corporate number which I have spoke to I am waiting for a general manager to get back we will see how long it takes for them to get back also report it to the health department this kind of stuff needs to stop I understand busyness and things like that but raw chicken especially is totally unacceptable and then to be dismissive about it is extra concerning the grand store apologized for them and was very friendly and gave me the number to the corporate thankfully being told by an assistant manager they have no such numbers or nobody above themselves other than the GM what she made a hundred excuses of why the GM could not get back to me is absolutely disgusting and...

This place is in bad need of an on-site manager! Tried ordering a coffee and the older lady at the window was borderline panic mode when I showed her a paid receipt for the coffee. She cursed and yelled into her microphone to the other girl at another window that she didn't understand what was happening! I just paid her again for the coffee, before she literally exploded and drove to the next window to receive my now 3x the price coffee. When I tried to explain to the younger girl at the 2nd window what was happening she too was very perplexed and panicky. She seemed like she was lost and I told her that the store really needed a manager or someone that knew what to do. The younger girl at the window just basically shined me on, rudely handed me my coffee and slammed the window shut... Nice place of which I will never...