Olive Garden Italian Restaurant — Restaurant in Billings

I recently attempted to dine at my local Olive Garden and decided to check-in using their mobile app, which indicated there was no wait. However, upon arriving, I was met with a different reality – a 20-minute wait. This discrepancy between the app's information and the actual wait time left me feeling frustrated and misled.

As I stepped into the restaurant, I couldn't help but notice the crowded lobby. Families and individuals filled the area, and unfortunately, there was limited seating for everyone. The lack of sufficient space made the atmosphere feel cramped and uncomfortable.

Moreover, the age distribution of the patrons caught my attention. It seemed that the majority of the customers were either very young children or older adults, with very few middle-aged and young adults present. This unbalanced demographic might have contributed to the overall vibe of the restaurant.

On the positive side, the temperature inside was comfortable, albeit leaning slightly on the warm side, providing a cozy setting to dine in. However, the ambiance was dampened by the surprisingly quiet music, making it challenging to enjoy any background melodies or discern what was playing.

After waiting for 40 minutes and not being seated, I decided to leave. It was disheartening to encounter such a series of disappointing aspects during what should have been a pleasant dining experience.

In summary, my visit to this Olive Garden left much to be desired. The discrepancy in wait time, the crowded lobby, and limited seating, along with the age distribution of the patrons and the quiet music, combined to create an underwhelming experience. I hope the management addresses these issues to improve the overall...

Stopped in for some food while driving through billings back to Canada, it was 8pm and most other restaurants were closing around 9, so decided on Olive Garden because it was open until 10pm, and it's rude to show up at a restaurant right before close.

That was a mistake, the service was terrible. When the waitress brought out the plates for our salad they were visibly dirty, and so she took them back and brought out new ones, which were also visibly dirty, when we asked again for clean plates she responded by saying "they just came out of the chiller, I don't know what you want me to do" obviously we wanted new plates and for her to make sure they are clean before bringing them out since clearly either the dishwasher wasn't doing their job properly, or there was something with the chiller that was causing a black greasy film on the plates.

Prior to ordering we asked to split the cheque between the two couples, and she said we could do it on the little terminals on the table, however because there were still items showing on the terminal from the previous guests as cheque #1, and our food was showing as cheque #2 we were unable to split the cheque. We asked several times for those items to be removed, and eventually just gave up, because after the second time there was still 1 item remaining on the cheque, and we paid our food on 1 card, got some to go boxes for our leftovers, and left.

Once we had left we realized that we never received the "entree to go" that we ordered, however by then it was too late to turn around...

My family drove in from out of town for a pre appetizer and dinner before the basketball game. My aunt and I had an entree, son had an appetizer and daughter in law had soup. We did not want big meals. Aunt and I shared our entrees. We are a family and we share. Each entree comes with a endless salad. Waitress brings a bowl and has my aunt and I share a bowl of salad. Technically we should get our own IF we were not a family of sharers. My son and daughter grabbed a scoop of salad. We were visiting having a great time. Waitress stops by and notices we are sharing. She says we can't share our salad. If we keep sharing she will charge us. I said, "So we cant share our food in this restaurant?" She said we can't share the salad. That makes no sense when your making me and my aunty share. Our intent was not to drive an hour to share endless salads at Olive Garden. She did not present that to us when seating us nor did I see it on the menu. That ruined the whole Olive Garden experience. Italians are communal people and they make big meals and they SHARE with their loved ones! You are Olive Garden "Italian" Restaurant. We all left upset. Olive Garden, if you are regulating salads. Please put a disclaimer on your menu and have your waitresses let us know we can't share food prior to sit down. Imagine my son and daughter who have small portions of salad on their plate, now embarrassed and upset to eat...