CPR Cell Phone Repair — Local services in Billings

Me and my wife came here in order to fix an Ipad pro charging port. They didn't have the part in stock but were easily able to get it and fix it! They charge a really reasonable price. They are willing to help you out for free if it is something that is small and only takes a minute or two (for example they cleaned out my phone's charging port so it charges much better - free of charge). Overall, really kind employees and speedy service!

UPDATE: Originally when I left this review I left a 5 star rating because the employees are very kind and are great at their job. As I said previously, me and my wife brought in an Ipad pro to get the charging port replaced. Unfortunately, what we didn't know at the time was that in order to remove the screen there was some damage done internally to the ipad. It is unclear how much damage was caused by the repair, but a paint chip that was caused by the replacement soon turned into an invisible internal crack. To be clear we didn't drop the ipad or do anthing to it that could have cause this damage. This caused a few of the LCD's to not work properly and a black spot to appear. We took the ipad back in a few weeks later as the problem became progressively worse. They took the screen off to check and confirmed that there was some damage done to the display (two different employees told us that it 100% was not their fault) and that it was going to be 280 dollars to fix... We had just spent 200 to replace the charging port and were not keen on spending even more. They didn't charge us to take off the screen and look around inside, but when they put it back on it completely destroyed the ipad pixels fully, which means that the ipad went from usable with a black bar across the top to entirely unusable. We were not informed that this would happen if they went internally to check for damage. This experience was very bad and I suggest that if you use their services you take pictures before and after work done in order to document any damage. Also, ask lots of questions about how the work will affect the device. If you don't, you may find yourself shoehorned into needing to spend hundreds of dollars to get your device...

I'm asking the Kyle Striklin, to make things right with me to prevent me from posting my review on BBB. If I'm not given my refund- I want my $394.00 back and will settle for the 15% deducted. What your staff failed to tell you. I wanted to exchange the items for a iphone8 plus, which more $$$ and return the phone. Your other manager 2 days ago said I could have the full refund back of $394.00. That was retroactively today by your other employee so yes I was an upset customer after going back and for for 30 mints. $400.00 is a weeks earnings and not cheap these days. You don't tell a customer you sold a broke phone to that could not be tested when I purchased or turned on at your shop because it did not have a chip in it. (2) other phone shops could not get the phone to work. The iPhone Plus case, screen and carrier were even more than then the iPhone 8 this would have absorbed some of the cost and still give you business but your were still going to change the full ticket price not (-) the items I was exchanging. I have referred several customers to your shop. Call me you have my number giving you have to understand why I was upset after going though your other staff before calling you. The you were going to still take a full 15% off the full ticket price rather just the cell phone. I was given a small receipt w/o your return policy on it. I should not have been told by you as a customer "take it or leave it" how your staff treated me as a returning customer in your shop. I will be purchasing another chip as well the phone does allow you to speak so the other person hears you. Thank...

edited to address CPR response below CPR, this is the second time you lied in one day. My phone clock read 5:55. You know, digitally. 6:00pm when employees walked out the door. I was there. You're saying that then, with me in the parking lot, you returned to the store and looked at the footage which read ~6:00pm? What world do you live in? Get real, and get a grip on things. Stop lying to cover your employee who fabricated a reason to leave early. ** Once connected via phone to an employee, Ian (sp?) and confirming store closure at 6pm as well as hurriedly approaching the store needing to put a device into their care asap - which he assured could be done before 6pm - I was put to ease by his general friendliness and assurance it could be done. Pulling into the CPR parking lot, now nearing 5:50pm, I gather my device and upfront deposit and get to the door and knock.

"CLOSED"

I knock more. Ian, after some loud backand forth communication through the glass, opens the door. I tell him I am the one whom just called and yet need this device dropped off tonight. "I'm sorry, we're closed." "We just spoke and you said I had until 6 to be here, which I am... And you yet have 10 minutes to close." "I'm sorry, sir, manager wants to close."

The door closes, and that's that. Thanks, CPR, for your misinformation and clear disregard for even your own hours and employee word. I will not be back, nor regard this business as worthwhile. I'm sure they do great work, but this was...