As someone with a background in hospitalityâincluding years at major brands like Longhorn, owning my own coffee shop, and running a coffee companyâI donât take service critiques lightly. But I have to say, the 7 Brewer on Montclair Road has been consistently disappointing.
Itâs not just the wrong drink ordersâitâs the lack of urgency, the absence of leadership, and the fact that Iâve waited 30 minutes for a single drink on a slow day. Thatâs not just inconvenientâitâs unacceptable. I wouldnât feel comfortable sending my own child to work there, because the disorganization is that noticeable.
The staff is kind, yes. But kindness without training, accountability, or efficiency doesnât create a quality customer experience. In stark contrast, Iâve never had an issue at the Choiceville location. That team knows how to deliver.
Montclair needs immediate attentionâfrom the store manager on down. Itâs not just a one-time issue....
   Read moreWhen they first opened, they brought free coffee to my workplace, so I already loved them! Now since going on a more consistent basis before work, I can definitely say the coffee is really good (especially the white chocolate mocha with oat milk), affordable, and the customer service is always great. The person that helped me today, Nihal, is so sweet! Will definitely be a loyal...
   Read moreWent there this morning and the crew was so friendly and helpful! đ I usually get anxious when ordering somewhere, especially for the first time but they were so helpful and helped me pick out the perfect drink for me! The drink was so delicious and I canât wait to make this my regular stop for my coffee addiction! Also, the prices are so reasonable! Overall...
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