Dunkin' — Restaurant in Birmingham

absolutely ridiculous experience. we ordered three iced lattes from the drive through, waited for nearly fifteen before finally asking for our money back. two teenage girls whom i’m assuming don’t work there came up to the window, said “hi,” and held their phone up as if they were taking our picture. they were running around the inside screaming, laughing, and yelling. we were checked on twice, and they still had not started on our drinks (although the teen girls who were mentioned above had theirs and were taking a seat as we pulled out) when checked on the second time, which was when we kindly asked for our money back. i too work in the service industry and am no stranger to indulging friends when they come in, but this was something next level. starbucks...

I had a horrible experience here on January 3. My boyfriend got a bad drink at another location and so we went to this one to get the right one. He had ordered a large iced coffee. Probably the most self explanatory and simple drink to make. The girl working hands my boyfriend the drink and it’s hot so he told her it was supposed to be iced. Without a word she snatched it out of his hand and made a medium iced coffee. Not a large. So he showed her his mobile receipt of exactly what he payed for and she snatched the drink out of his hand again without an apology or word and finally made the drink correctly. Just terrible service and we should have to feel bad when she was rude and made the drink...

This store has gone done significantly. I ordered 2, $6 breakfast meals on croissant instead of bagel with a hot coffee. I was given ice coffee. I told the cashier, she sd pull down. Instead of giving me the incorrect coffee for the inconvenience, she took them back. I pulled down awaiting the correct coffee and noticed the order was on a bagel. When the cashier came out with the correct coffee I told her the order was incorrect. She took the bagels back. I believe they took the incorrect order and placed the meat on a croissant, cheese was not melted at all. The hashbrown smell...