Highland Package — Local services in Birmingham

On September 9 my family came in town from Miami because of the hurricanes...when we got there we looked around for a few minutes, my cousins phone died so he went out side to the car to get his brothers phone to call his girlfriend to see what she had a taste for while he was outside the short Arabian looking guy told one of the Associates to watch me...the young guy walked over and asked if i needed help I told him no I'm was waiting on my cousin to make a decision he said ok let me know if u need help and walked away all of a sudden I heard the short Arabian guy screaming and yelling at the dude telling him he should not have left he told him to watch me and stay over there so the young guy did as was told but didn't make it too obvious even though the Arabian guy was screaming at the top of his lungs while there were customers in line waiting on him.. then he stepped from behind the register came over to me and me cousin yelling at us telling us we need to hurry up and stopping walking out of the store.. one of my cousin tried to explain why he walked out of the store the guy was yelling over him and then started to walk off so I put the$60 Ed Hardy bottle back down told him I would never walk in the store again... I thought it was very disrespectful in the walk over to us screaming at us and also screaming at his associates if we were going to steal which I know this will he thought we were doing we would have been in and out not just sitting there trying to make a decision and then after trying to explain to him the reason why he didn't want to listen and try to talk over us... He didn't know the situation that my cousin was going thru in Miami and didn't care to understand the situation i felt as if it was very...

If you expect actual customer service, just don’t be a black woman. When I walked in the person behind the counter said nothing to acknowledge me after I walked in and said hello, He continued his phone conversation and said nothing. I noticed as I was walking around the store that every white person that came in the store was acknowledged and he at least spoke words to every man that came to the counter. When I walked up to pay for my items, he said nothing and continued his phone conversation so I stared at him. He asked if something was wrong with me for just looking at him and said “oh I thought something was wrong because you’re not paying.” I said “sir I was waiting to see if you were going to tell me my total because you haven’t said anything to me since I came in the store and even now you’re still on the phone and haven’t said anything to me.” The guy says “I don’t have to say anything to you, why do I have to speak to you?” As long as I’m doing my job I don’t have to say hello or tell you your total.” I said “sir it’s rude not to acknowledge customers and I saw you speak to every man that came to the counter and he greeted all of the white people. I told him I don’t have to spend my money anywhere that I don’t receive respect as a customer. My money will spend anywhere I go. Just stay away from this place if you can avoid it all together. Also, they’re charging wayyyy more than any other package store in the city. High prices and terrible...

False advertisement!!! The advertised 15% discount on non cold wine is being selectively applied to certain customers. I have on 2 occasions questioned the owner about my purchase total not reflecting the 15% advertised discount. I have referred several friends and family to Highland Package Store for the purpose of the 15% discount, which leads me to wonder if they too have been the victims of Highland Package’s False Advertisement. The final straw occurred today (July 18th 2021) after I purchased my usual ( Adesso) along with a first time Rotari and didn’t receive a discount on neither ($30.78), I chose not to question the owner during checkout and decided to call once I got home.. he offered no valid excuse nor offered to apply a future credit. Needless to say I will no longer be buying from nor referring others to this un-American package store. Besides, Piggly Wiggly in Bluff Park has the same wine (Adesso) at a cheaper listed price... plus tax of course. Question: Why advertise a 15% discount on non cold wine, if you’re not going to offer it to each and every paying American customer?... maybe Highland Package...