Magic Wok — Restaurant in Birmingham

Based on the food I’d probably give a 4 and 1/2 because it’s pretty good but this is my 2nd time having an issue with the service. I made an order over the phone and asked for the Mongolian Empire substitute rice for lo mein. The lady confirmed my order and said 10 minutes. When I arrived to Magic Wok I went to the counter and the lady asked my order I told her I had ordered the Mongolian Empire.. she didn’t ask for my name so I figured she knew I was the call in since I’d just called less than 10 minutes ago. 10 minutes later I’m still waiting on my food. When it came I walked to my car, checked my food and had rice instead of lo mein.. no big deal.. I just called back and let the lady know I’d be coming back because they didn’t swap the rice for lo mein. She asked me if I paid with visa.. I said yes then she goes on to say “the ticket doesn’t say lo mein” .. I said well I asked for it. She says well we can remake order for $2 up charge.. I say fine and go back in to wait another 10 minutes for food. Once I paid my $2 charge and got my food I left. As I’m walking to my car I get a call from Magic Wok saying that they’re waiting for me to come pick up my order. I say “you just gave me my order”.. she says “no it’s still here, the Mongolian empire with lo mein” …. I said that was me you just handed it to. She says “oh I see now, when you came in to get your order the first time you should’ve said it was a call in but you made it seem like you were placing order”. I just said okay and hung up but I felt that was a very unprofessional remark. If a person calls in their order you should always ask for their name that way when someone comes in you ask for their name so there won’t be a mix up. Never blame the customer for...

I'm staying at children's of Alabama my son just had surgery it was around 8 o'clock. We were hungry but didn't want hospital food so we ordered from magic wok their food was definitely different but I still gave it a try within a few hrs I was over the toilet with diarrhea an vomiting signs of food poisoning all I threw up was partial of there food that hadn't been digested it was the worse feeling an I call them the next day to let know I had gotten food poisoning from they're establishment they told me I have to go to the er an file a insurance claim to get a refund which is simply ridiculous my son just went through surgery I can't leave his side to do that an they said they get calls all the time about they're food causing food poisoning an it's not believable I told her obviously there's something wrong if multiple people claimed that especially after going through it myself the owner came an tried to claim the same thing I did not leave till I was refunded do not go to this place they will...

Was helping my sister move and we decided to have Chinese/Asian cuisine because why not!? My sister and I got the orange chicken which is delicious; it's more orangey and sweet then other restaurants that make theirs sweet and spicy. My God Daughter got shrimp lo mien and it was also delicious; however, it was huge amount for her because it is also served with rice and an egg roll... she had leftovers. This was my fathers first time eating there and he enjoyed the Mongolian Empire which he said was a light sweet more than spicy like other restaurants. Overall we enjoyed our food and the customer service is always good vibes. Also, if your like my father and you don't like split peas, English peas, or whatever those green peas are in your fried rice this restaurant doesn't have them in...