Penn Station East Coast Subs — Restaurant in Bloomington

On Wednesday Evening, around 7:30, I had a hankering for a chicken parm, and the misses and our little one had a sweet tooth that could only be satisfied by none other than a Penn station chocolate chip cookie. Once we made our way into the restaurant, I noticed that the crew appeared to be slightly more alive than the occupants of a morgue. At the inconvenience of the staff, we placed our order. Our usual sandwiches, no mushrooms, large fries, medium drink and some honey mustard. But we couldn’t find the cookies. I ask about the whereabouts of said cookie, I’m told they are out. I ask if they have some in the oven. I am told no. Now, this particular facility closes at 10pm. You’re telling me that nobody wants cookies between the hours of 7:30 and 10pm?We pay for the meal, and we are not given our drink receptacle as we had grown accustomed to getting. I figured I would wait a moment to see if they realized what I was waiting on, no such luck. I then asked for my cup and I went on my way. After about 10 minutes, I start to worry about our food, there was only one other family in the entire restaurant and they were in the process of exiting the establishment. After 5 more minutes, or sandwiches arrive, sans fries. The young man slides our food onto our table, doesn’t speak, and leaves before I can ask about our fries. The misses then walks to the counter to remind them of our fries, and honey mustard. After about 5 minutes, the same young man delivers our fries, but this time he speaks!! He says, “ are these yours?” I look around the room hoping that he will notice that we are the only thing In the dining area remotely resembling a life form, but he doesn’t notice. So I chuckle and reply, “Yes.” Still no honey mustard. After digging into our sandwiches, we both realize there are mushrooms on both sandwiches. We contemplate returning them but we were able to conclude that if the idea of remembering honey mustard is beyond someone’s grasp, remembering to hold the mushrooms was probably asking too much. We decided to count our blessings and picked the mushrooms out and enjoyed our meal, without honey mustard. Nearing the completion of our meal, with only a few fries remaining, a young woman approached us and states, “ you guys never got your honey mustard!” She returns to provide us with a side of honey mustard to accompany our last 5 fries. Now, you may be thinking that we are viewing this as a negative, but after our experience, I would recommend that young lady for a promotion. There may be hope in the future. Against my better judgment, I’ve decided I’m not going to boycott this location, however when I return, if the same cast of characters is manning the post, I’ll likely go around to the dumpster out back and order from the raccoon. I’m certain he could provide better service than what we received this particular evening. In all seriousness, Penn station has always had great food, but that’s only half of the equation, the other half is the manner in which the food is delivered. A customer attending a restaurant during normal hours of operation should never feel like a bother to the staff. That was not the case during our time at...

I want to love this place. I have fond memories here. However after last time I question returning. I was having a hard week & thought I'd cheer myself up with a sandwich since I'd been craving Penn Station. I don't expect every staff member to be like 'on' all the time, but I made a point of being friendly & the attitude I got back made me feel like idk like I was ruining /their/ day. No smiles, no dialog almost at all besides 'is that it?', just made me feel awkward. Maybe they were having a hard day too idk but when I did get my meal- my fries looked very bottom-of-barrelly & my sandwich had avocado sauce all over the outside, something I only noticed after having to stuff all the toppings into the bread since it was all hanging half out 😥 I remember having such pleasant experiences here before with upbeat staff & food that felt like the person putting it together gave a care. That's why this is 3 stars instead of 1, because I want to believe it's a one off. But it'll be a moment before I'm ready to potentially...

If possible, I'd leave a −10 for this place. I ordered the Turkey and guacamole wrap. I was watching the guy prepare my Sandwich when I saw him take his pocket knife out of his pocket to open the guacamole packet! This was gross and unsanitary! I called him out on it and told him I didn't want that packet because that was unsanitary So walks just a few feet and gets a pair of scissors to cut it open ( should've done this to begin with). As I'm standing there watching him prepare my food, he's talking to the employee next to him and she takes her hand and swipes it over my sandwich wrap. I don't know if she had just done something gross on her hand or what, But she wasn't even involved in preparing my food. So I found the manager and told him. I just wabted a refund. He said he would " get onto him for it". I would avoid this place...