McDonald's — Restaurant in Bossier City

Bought a McLeather sandwich for my late night dinner, from McDonald's on Benton Rd., Bossier City. (McChicken sandwich). I am assume the cook fried it twice, to produce this inedible, brown hockey puck! I poked the patty, forked it, & tried to see if I could squish it from sides; it did not budge. Picture attached; yes the bun, lettuce & pickle also looks unappetizing, but not inedible, as is their chicken briquette. I called to report the food quality issue. A female answered & stated she is a manager, but would not state her name. After explaining the mobile order method, drive thru pickup & how I drove home to open the sandwich, to add tomatoes, (which is NOT an option in their mobile app), I received a lecture from the lady on McDonald's food hold times, and how a patty cannot stay in the warmer for more than an hour, and how they use a timer to count down the time, before they trash it. She said the sandwich has a 7-minute hold time, on the line, after it is wrapped. Maybe they took the McLeather briquette and refried it, after it sat for an hour in the warmer. Maybe they commonly do that to fried items, so food costs are not too high, maybe their 'warming cabinet' is set to 550 degrees, maybe when they initially cooked the patty, a cook timer wasn't set, then after an hour in the warmer, it became McLeather! Regardless of how or why the thing morphed into a hockey puck, the worker who assembled the sandwich had the opportunity to exercise good judgment and implement quality control, right? They should have told me to pull up, and they would bring it out, after a new chicken patty was cooked and a new sandwich assembled. She told me to bring my receipt and they would replace it. Never said words like I'm sorry for the error or that my dinner would be french fries, only. So, I now know to patronize the Whataburger across the street from that Micky D's, and swear off the place that can't tell the difference between food & a hockey puck. Unfortunately, Whataburger always has long lines, even late at night, but better to wait in a line of cars, than to buy food, but NOT get to eat what you...

Came through drive thru at 9:37pm was told at Intercom pull Forward rudely got to he first window lady leaning in the window on her phone once done texting she open the window and stated did you place your order need not mention she had on a headset I said no was told to pull forward she was so not interested in taking my order at that point so I placed my order. Great detail she hollered up front she want her order bagged separately they said what she said again loudly she wants her order bagged separately paid for my order pulled up to the next window two Ladies sitting at the front end counter eating one with her hands the other with a fork appeared to be a cinnamon roll I beck for the person In. The blue shirt with long red braids no hat no hairnet nothing to come over to the window because I saw the one with her hands eating walk over to the fry station because I didn't want her to fix my order at all so the blue shirt lady begins to defend her staff by saying she not fixing your order she went to do something else I said mam I take it you the manager it is not professional to have your staff up front eating while serving the public for it's to many germs out for that to be appropriate she closed the window on me and walked off begin bagging a app order the other lady walks over to the window and said I'm fixing your order I was not the one eating I said to her as black women we should be more of great leaders to the team if we are Managers we set the example she too walked off and closed the window on me bagged my order and gave it to me without saying thank you come again I'm sorry for your experience nothing at all .worst service ever the window was filthy I should have never paid for any of this service I...

Visiting family and not from the state. My nephew was hungry and wanted to eat. He asked me if it was ok for mc Donald’s. Drove there, I walked into the lobby around 7:01-7:05pm. The worker told me “The lobby is closed!” The lady seemed to have an attitude. I was polite and said sorry. She told to use the drive through. As I drove to the drive through I can here the employee on the speaker telling me am I ready? I asked for a quick moment as I can’t see that good as the lighting for the menu is poorly lit. I asked for nuggets for my little nephew’s. The employee kept asking me if I was done. Mind you I have never been rude and was more than polite the whole time. I asked the employee for milkshake or Oreo mc flurry. The lady said it’s broken(figured it was). Asked if they have apple pies and inquired about the price as I don’t eat at McDonald’s. Lady straight up said “I don’t know” with attitude. What I really wanted to do was to order a lot of food and wait and not pay and leave. I gave them the benefit that the order was correct. As I gave my kiddos there food I realized that they forgot to add ketchup(ordered 20nuggets). As others have said that this specific location is very rude and lacks professionalism. If corporate/management reads this, should talk to employees and have them repeat customer service. I feel that the employees here acts this way due to lack of leadership and corporate policy Unfortunately for this specific location I would not recommend supporting this McDonald’s until the employees go...