On December 29, 2023, my friends and I (four childhood friends) decided to see a movie (The Color Purple), and have dinner at the 110 Grille in South Bay. Because our outing was scheduled for December 29th, we thought it would be best to make reservations.

When we arrived, we were suprised that the restaurant was practically empty. We were seated immediately, and everything went downhill from there. When our waitress came, we were still undecided, we all asked for water, and she said she'd give us more time, but return with the waters shortly. We ended up having to flag her down to ask for our waters. When she returned, she only brought two glasses of water (all 4 of us asked for water). When we brought this to her attention, she apologized and said she'd be right back. At that point we were ready to order. We ordered our food (two of us had burgers and fries, another friend had salmon with cole slaw and friends, two of my friends ordered claim chowder. When the chowder came, it was another server and she served from the outside of our table (closer to the pick up station, which was very odd). When she began serving, she served my friend closest to her first, then she reached over her, and served my other friend her chowder. When she reached over, her sleeve was in my friend's chowder, to which my friend replied, "Watch out, your sleeve is in my chowder." The server replied, "oh it's okay." My friend replied, "No it's not okay!" She pushed her entire arm out of her chowder and the server acted as if nothing happened. Both orders of chowder were cold, they were sent back, and our original waitress returned with chowder and apologized. She apologized for the chowder being cold, not for the waitress putting her entire sleeve in my friend's chowder. Our burgers and fries were both good. We couldn't understand why the waitress was so forgetful, she only had one other table besides ours that she was serving.

Once we were done, we asked for takehome containers, she returned with two containers (three of us asked for containers). She apologized again and returned with three containers. While getting our money together we discussed the terrible service and how we should leave a smaller tip to send a message. We are very good tippers, but we left her a tip but it wasn't our usual (15% we usually leave 20%). We also asked to speak to the owner (who we saw walking around when we arrived), but we were told he wasn't available.

The next day, December 30, 2023, I was in the area, so I stopped by the 110 Grille to complain about our lousy service the night before. I asked to speak to the owner, after three different servers approached me asking if I needed to be seated, once again I asked for the owner. Finally a manager came out and asked if she could help. I asked to speak with the owner, and she told me he wouldn't be in until 6pm. She asked if she could help, I told her about our experience the night before, and she said she remembered us. At the end of our conversation, she apologized for the subpar service, she took down my name and number and said that she wouled forward the information to the owner, and he would definitely give me a call back that same day. In addition to the apology, she gave me 4 complimentry appetizer coupons and a bottle of Saratoga water. I thanked her and told her I'd be awaiting the owner's call. As of today, April 3, 2024, I have yet to receive a call from the owner.

I wasn't going to write a review at all, but I didn't want others to experience what we experienced.

Update 4/18/24 After reading the response from 100 Grille South Bay, per their request, I completed the complaint form , leaving my email adddress and phone number. Part of their response said, "We hope we have the opportunity to make things right for you in the future." That was one week ago. As of today April 18, 2024, I still haven't heard back from anyone at the 110 Grille in South Bay.