It was my 1st time attending a birthday brunch. I was excited to celebrate my cousin's birthday along with my sister and 10 other lovely ladies. After chatting for a long while, a waitress finally came to take our drinks order (and again once the last of us arrived). Significant time passed before the waitress returned to take our food order. Our drinks were empty by then. The complimentary water was room temperature and the dining area was hot. We asked for ice & for the ceiling fans to be turned on. My cousin set a timer so we would be aware of how much more time lapsed. One of us noticed that our waitress was seated at a curbside booth. The waitress was chatting with two of her friends. She had her feet up resting on the seat in front of her in full view of our party. We got the attention of another waitress who reluctantly proceeded to serve our party. Once the food arrived, 3 of the 12 ladies did not receive their plates. We asked for a manager who half heartedly tried to get a handle of the situation. The 1st waitress, the manager and the 2nd waitress weren't apologetic when inquiring about the missing orders. One of the ladies opted to cancel her order as to not wait an additional 30 to 40 minutes as the rest of us would have been finished eating by then. The food was good, except for the home fries. They were whole potatoes with skin on. It was charred & smashed open instead of smaller bite sized cuts we're accustomed to. My sister ordered French toast It consisted of 1 slice of bread cut into 2 triangular pieces with powdered sugar and strawberries on top, a very small portion. My cousin ordered a chicken sandwich, she shared the abundance of fries with the ladies who were still waiting for their food. The bill was nearly $400. We reviewed the bill and ensured that it was adjusted correctly.

Normally when I dine out with friends or family, waiters are much more attentive to their tables. I always tip according to the service. If at any time any minor error occurs the waiter and manager ensures that patrons are satisfied. I frequent Yard House in Dedham, The China in Quincy, Cesaria's in Dorchester, Gyu-Kaku in South Bay and Ali's Roti just to name a few... I have never experienced this before. I have worked in customer service nearly all my life, I know what it is like on both ends. Our party at 224 Boston remained cordial but we were certain that we won't return to this establishment. There are other factors which contributed to the bad experience, but it is not worth mentioning.