AMC South Bay Center 12 — Attraction in Boston

The fact that there is two 19-year-olds and a 20-year-old are trying to get in and watch Deadpool and Wolverine and turned away because they need somebody with a ID, they didn’t have a physical one. But They had a picture of their ID and the fact that they still couldn’t work with them for that is ridiculous , when I came with the ID. I was forced to buy a ticket. Because that is the only way I can bring them upstairs. I brought them upstairs and then I proceeded to leave. There was a woman that followed us and told them they can’t come back here because of that I walked them upstairs and then left! this is literally uncalled for it’s a movie a 17+ movie, why would I have to go through all of that just so 18+ can see the movie? After the fact that I already showed them an ID! After the fact that they offered to show a picture of their permit ID because they didn’t receive the actual copy yet!!!! That was totally uncalled for and they definitely could have worked with them and let them see the movie knowing that they’ve been there numerous times, where we came to watch a movie that was rated R with no problem and no IDs were asked for! we may not have seen that guy before, but it’s the fact we have seen numerous movie even my two kids 16 and 17 have been in there to see rated R movies without me with no problem. I will be taking this up with corporate because the fact that I had to spend money on a movie I already seen. That was horrible customer service they could have definitely let them through and said just bring it next time especially if they came with someone else that’s an adult that was definitely uncalled for and caused an issue. Because they wasn’t minors. All three were over 18 just didn’t have a physical ID and the fact that they couldn’t accept a picture for once was ridiculous and caused four people to lash out and caused a scene to be happening in your establishment. They could’ve definitely avoided that! But instead, the fact that they were laughing shows exactly what type of personalities they have and Care with nowhere around! It was not making the situation better. Doing stuff like that instead of being professional that can cause serious problems because at the end of the day you don’t know what other people are going through and why they are taking the time out to go see a movie to relieve stress or whatever it is that they came there for this was extremely unacceptable...

This is definitely not the place for the movie-going experience I was looking for. The door to the theater is on the back side of the building that maps took me to, even though there's a giant "AMC" sign plastered on the front wall. The theater is on the second floor, which isn't listed anywhere on their website, or in any signage I saw while visiting.

The cell signal inside is absolutely non-existent, so make sure you pull up your mobile tickets before entering, as no signage indicates this, either.

Fortunately, the surly older man who was looking at my ticket grunted and pointed his chin towards the elevator, so that I could make my way upstairs with my walker.

The website claimed I could order concessions from my seat, but when I attempted to do so, I kept getting a message that this service was currently unavailable. Considering I'd already walked all the way around the theater twice (once outside and once inside to get to the one showing my movie), I wasn't going to get back up and go aaalllllllll the way back to concessions.

The website also boasted the ultimate in comfortable theater viewing, which I found not to be the case. Yes, they have reclining seats. The footrest and seat back can recline together or separately, but the footrest wouldn't go up far enough to be at all comfortable with the back reclined even a little bit.

The recliners were covered in something that was either leather or imitation leather. Either way, it was far too old and in desperate need of replacement. Every head rest on every seat was a dark blob of the oils of thousands of moviegoers' hair, and some of them were peeling away in little bits.

The seats held every degree of body heat, so it was like sitting in a dry sauna within five minutes. Before the previews were over, it was far too warm.

Which brings me to an even more upsetting problem; the air conditioning in this theater was not set to anything even approaching a comfortable temperature, let alone the typical icebox that most people expect. I basically had to sit and sweat the entire 2½ hours plus previews.

In short, find another theater. This one charges the same exorbitant prices for tickets and concessions as every other first run theater, but you're not going to get what you paid for. Honestly, I don't even think this is a second-run theater quality facility. I wouldn't go back to this place if they paid...

I saw Tenet on IMAX in Theater 1 last night (9/13/20) at 8:30pm. I've been looking forward to this movie since it's announcement, and it was amazing. However, Christopher Nolan gets credit for the movie being pure genius, and AMC South Bay only gets credit for the two employees who absolutely ruined my night at the very end.

So, I wanted to stay and watch the full credits because: A) The people who made the movie deserve to have their names read B) The soundtrack for this movie is FANTASTIC C) you never know if there's something after the credits (there probably wasn't for this film, but you never know) I've watched the credits for every movie I've ever gone to see and it's never been a problem. No theater has ever asked me to leave.

So it was incredibly disappointing when Rick came up to me a a couple minutes into the credits and said, rather passive-aggressively, "You're the last one here." I said back, "I know, I want to watch the credits." He kept trying to intimidate me into leaving and I stood my ground, but I was VERY uncomfortable because he kept standing near me and glaring at me.

Then Kentisha (sorry if I spelled that wrong) came up behind me and tried to tell me that "it's on a timer" and it would "turn off automatically before the credits end". I knew that was a lie because theaters have to show the film in its entirety, but I felt intimidated, surrounded, and honestly about to cry, so I grabbed my stuff and walked out.

This was the most frustrating and embarassing experience I've ever had at a theater. I was considering coming back to see Tenet a second time but now I am definitely not going to. So thanks again, Rick and Kentisha, for ruining a night I looked forward...