Amrheins Restaurant — Restaurant in Boston

Came here with two friends after the St. Patrick’s day parade for some food and a beer. I hate to leave a negative review about a local, historic small business but I’ve never been treated so poorly by restaurant management in my entire life.

They charged a 20 dollar cash only cover, so after walking to the gas station across the street and taking out 60 dollars for my two friends and I to get in we assumed it was typical bar setup…pay a cover, order food at the bar and sit at any available tables. There was no one standing at the host stand when we walked in. I found a table and sat while my friend ordered food and was aggressively told I could not sit there and I had to go see the host. Admittedly, I was frustrated by the entire situation starting with the cash only cover, so I added in an eye roll with my compliance as I got up and told my friends. We then saw the host and asked if he could sit us if we ordered more food and drinks even if we already had ordered some from the bar and he said yes and sat us at a table. We were then approached by the same employee who had scolded me before, who we then found out was the manager, and she had a not only unnecessary, but frankly uncomfortable response to seeing us sitting at the table. She yelled at us to get up even though I had followed her previous orders to see the host. Her attitude was such a disturbing display of poor customer service I was humiliated to have spent money just to get in the door. She continued to yell, put her hand in my friends face, and then told us she was going to have us removed from the restaurant by the bouncers who, I’d like to note, were very kind. My friend with an anxiety disorder began freaking out and crying because of the incident, and we were never approached by a server so we left the table and the bar after finishing our drinks. I noticed the managers uncomfortably explosive response didn’t end there as she continued to, I assume try and persuade the gentlemen at the door that we were disorderly customers who deserved to be kicked out.

I understand how stressful working at a bar/ restaurant must be on a drinking holiday like st pattys, but taking out your aggression on three vulnerable 26 year old females (who hadn’t had a sip of alcohol until we walked into the place, by the way) as if they’re on the same level as your drunk, violent or disorderly patrons is unfair. My friends and I have never been asked to leave a bar in our lives. We will not be back, and the three of us will make sure to not recommend this...

I've never been treated as horribly as I was at this establishment on St Paddys Day. I'll preface this with it was a $20 cash-only cover and my friends & I went out of our way to get cash just to enjoy the day at this bar. After paying, there was no host to give us direction, so we went to the bar and asked if we could order food and sit anywhere, to which we were told yes. My friend sat at a table after receiving her gross sandwich on a PLASTIC PLATE and was immediately "greeted" by the rude manager telling her she couldn't sit there. My friend immediately got up and went to the host who sat us at another table where I was going to order food because I hadn't gotten food yet. After being seated, we waited several minutes and no server came over to us. The manager came over and immediately started yelling at us in front of all the customers that we couldn't sit there. We politely responded saying we were told by the host that we could sit and order food. The manager went completely off the rails screaming at us, threatening to kick us out, putting her hands in my face and causing a SCENE. Mind you, we were completely sober, just having our first drink of the day and looking to order more food. She tried to kick us out by having the bouncer come to our table and we explained to him that we wanted to sit, eat and order more food. He let us stay and eat, but no server ever came to take an additional food order. I've never been so disrespected or embarrassed in public, not to mention we had to pay $20 each to be treated this way. Had we not paid to get in, we would've just left at the first sign of rudeness. I've worked in restaurants and understand the stress of dealing with a holiday, but the behavior from the manager was entirely unacceptable- especially to 3 sober, innocent, polite girls who had done no wrong. I truly believe if a man had been in our party, this type of treatment wouldn't have happened. Needless to say, we...

Usually never leave reviews and my expectations for bars and restaurants are quite low but haven’t felt this unwelcome at a place in a long time. Went to the bar and the bartender comes up to me and just stares at me for a couple seconds waiting for me to say something which was awkward and wasn’t like it was crazy crowded, no hello or hey can I get you anything so i say hey can I get a menu and she says “ are you drinking too?” And I say yes but can I see a menu first? And she just gives me and the people next to me the nastiest look and doesn’t even try to hide it and then drops a menu without saying anything which had no drinks on it. If you don’t have a drinks menu that’s totally fine but instead of being rude to me for asking for a menu before ordering a drink you could have just said something like “ here’s our food menu , we don’t have a drink menu but all of our beers are so and so and if you have a cocktail in mind let me know” not looking for 5 star service in anyway but most bars have a drink menu and not uncommon for ppl to want to see one before they order and shouldn’t get rude looks and attitude for just requesting a menu and then when she took my drink order and asked if I wanted food too I politely said no I was just asking if you had a drink menu and she said nothing and just dropped the drink and didn’t even acknowledge. Also never been at a bar where the seats were so close to each other. I’m sure this review won’t change how the business operates in anyway but it was sad to see how a place could be so not hospitable and would expect it more at the local Taco Bell rather than a place charging $11 for a Guinness and during a non weekend not very packed night . I hope they treat people kinder in the future unless the customer is rude first of course . Thank you for reading and who knows maybe the person was just having a bad day and you will have a better...