Thatch Quarters on Broadway — Hotel in Boston

When my disabled mother and I arrived, we were astonished that although this “room” was advertised as no more than 2 flights of stairs, in fact, we schlepped luggage and my mother’s broken body (she is classified as disabled by the government) up THREE flights of stairs only to open the door to a lovely little room that was roughly 90 degrees or more. No air conditioner, no fan, not even a screen in the window to be able to safely open the window. We had no issue giving up certain comforts that others might not make the concession for (ie: shared restrooms, community kitchen, no television.) A map in our hall incorrectly labeled a lounge (since all I found near room 406 was a wall and a door that I was unable to access). People rent a room for a comfortable place to rest while on vacation. It would have been that if it wasn’t so hot. We ended up avoiding a room that I felt was overpriced. This is very obviously within the flight pattern of the airport and a fan or air conditioner would have helped drown out the sound of planes every 30 seconds and drag racers in the night. While I’m discussing noise, although there was a “quiet time,” it was NOT respected by everyone. Someone was up around 1:00 a.m. banging on something. It sounded like pots and pans, but that couldn’t be possible because the place is advertised as not having a stove top or oven, which I clearly saw in the kitchen area. If you don’t want people cooking that’s fine, but please don’t blatantly lie (as was done many times in your ad.) I wanted to show my mother a great time for her birthday, instead, she was greeted with pain from climbing numerous steps, the misery of the heat, being stunned from her sleep by rude guests being loud, apparently using the nonexistent stove, and not taking other human begins into account. Although the room was small, it was clean except for some sort of stain on the pillowcases. The armoire was placed directly in front of a plug, it would have been nice to have that extra plug. This room is conveniently located to many things. The matching code to the outside door and my room was extremely helpful, the bed was comfortable and plenty of unnecessary blankets were in the room. If I owned this building, I would invest in either window fans or air conditioning units to make your guests feel more welcome. I would try to accommodate those with disabilities by placing them on lower floors. The patch job on the ceiling of our room needs to be sanded and painted as it’s very worrying for a guest...

I like the concept, but it is not executed well and is lacking maintenance.

Like some of the other reviews, we had a hard time getting in to the building because our access code did not work. There was a problem with the internet connection to the code locks, so we were given a “temporary” code which we had to use the entire time as the code we were given by email never worked.

As far as the concept, the layout of the building makes sense, with two bathrooms per floor, laundry on the lowest level, kitchen above, and lounge on the top floor. With some extensive searching before booking, we were able to find some pictures of the layout. I have included the layout photo. The kitchen and lounge were in less repair than advertised, as you may be able to see in the photos I have provided. In the kitchen, there was no power to the microwave. The fridge and freezer were mostly full. The Keurig did work, but there are about 4 coffee cups total in the kitchen for the 18 units available to stay in. There is a security camera in the kitchen, which is unplugged.

The room was too stuffy at night, as the air conditioning seemed to turn off around midnight. We very specifically asked for a room with two windows, which we received (only one window had a screen) after seeing the concerns about the temperature of the rooms on other reviews. There is no climate control in the room, as the thermostat is in the hallway where there are no people creating heat to cause the air conditioning to turn on.

While we found the bed comfortable, yet a bit squishy, most of the furnishings in the building are very worn. You are greeted by hallway carpet that has bleach spots and stains. The IKEA room furnishings are worn, including the bedside lamp which has shredded from heat and time (see picture). The materials chosen for bed frame, desk, bathroom vanity, lounge couch, etc. do not stand up to frequent use.

The laundry room was fine, however, it was difficult to be able to get enough quarters to use these machines, as it is $2 to wash and $1.75 to dry, which equates to 15 quarters needed per load. There is no change machine and most businesses are dealing with the “coin shortage” that seems to still be a problem in the US. It would be helpful if there was a different payment system for...

WARNING: triple-check to make sure Thatch has /actually sent you the access codes/ BEFORE you arrive at the site. (details below)

Rooms: small, but entirely serviceable. Queen bed takes up most of the room. Bed itself is actually surprisingly comfortable if you like soft mattresses.

Location: hard to spot the door, but very, very close to the Broadway T station exits

Service: this, on the other hand, was incredibly stressful. After making the booking, I got an email from Thatch telling me to expect another email with the access codes for the building. The next day, I got that email - except that the section for "Front Door and Room Code:" was... completely blank.

I only noticed this after I was due to check in, so I emailed Thatch back asking for the codes. No response. I texted their help hotline from the email. No response. I waited 3 hours. Still no response.

Not realizing the building was staffless (my mistake), I figured I'd just go to the building and talk to the desk staff about it. Naturally, there's no desk staff, and I can't even get in the door because I don't have the code. There is a plaque with a phone number on it to call. I call it. An automated voice tells me that it is "after hours" - which it's not. They list their hours as 7am-10pm, and I called at 7pm. Because it's "after hours", the automated voice tells me to text a different number to get assistance.

Readers - it's the same number I texted three hours ago and got no response from.

I had to send several more texts basically begging them to let me in before they finally responded, giving me my code. No apology. No acknowledgement of their mistake in the first place. Thankfully, the code worked. But I doubt I'm going to be coming back here anytime soon - if their automated emails can fail to include codes, and their service reps aren't responsive, then there's just too much chance of being stranded. Would...