Cambria Hotel Boston Downtown - Seaport — Hotel in Boston

Very irresponsible manager. Should be fired for several reasons When I was checking in the receptionist was extremely tired, he had to be on a phone for 15 min before taking me. Around 5 pm. It was unusual comparing to all hotels where I stayed even at night time

I checked out, got an Uber and in 15 min realised there is no passport in my purse. I called their customer support number (around 12:35 pm) and said that I forgot it in the room and housekeeping may find it and please keep it and let me know. He said wait 5-10 min on a call. He alone went to my room, returned back and like “I didn’t find it”. I said it is possible, this is a small item and it may be found by professional cleaners later. I physically arrived to the hotel at 4 pm assuming cleaning was done. I asked and he said that it wasn’t found. I took my suitcase and double checked everything -0 Arrived back at 6 pm. Wasn’t found. I asked what time the cleaning was done - he replied at 3 pm approximately. He also said that he didn’t see my passport and started rudely laugh that why would he lie. I said that I also left a red purse (literally near the table and a front door, as I wanted to get rid of that purse), asked did he see that - he said no again. I asked did he record it - no. Can he look through cameras to check the lobby at certain time - “Manager is not here, will be tomorrow morning”. Then I said I have to fill a police report that it was stolen as it is definitely on their property. And also I will not be able to stay anywhere else only at their property as I only had this passport as a document and a picture of it. Then this guy Chris mentioned that HE IS A MANAGER. So he firstly lied that he is not. And nobody said that out loud but it would be obvious for everyone that he will be a suspect #1. I started to call a police and in literally 2 MIN he brought me back my passport and STARTED TO YELL and said that I am rude how dared I to say that it was stolen and I am not welcome at the property and have to leave forever. When I am an extremely regular hotel customer and due to personal reasons I stay everyday in hotels 3-5 stars (145-210$/night budget) in different states and never got problem like this. Like Marriotts, Loews, Logan, Pierre, Warwick, Premiere, Watermark, Westins, only new Hilton’s/Hyatts etc.

And unfortunately I still went to fill a police report at the local department and provided all recordings (used to record every communication with any business representatives). I was late to my flight because of this thief who created an unhealthy and abusive environment between his workers and customers. And if you ask why would he steal, what profit would he get - unfortunately Ukrainian passport with Canadian and British working visas and huge travel history of a young girl cost from 8000$-14000$ (already negotiated minimum price) on a dark market and can be used for different additional profit purposes. It is much harder to check comparing to the US passport. Also to get a new one is much more difficult and it would literally put me in an unsafe position.

Rooms: +relatively new furniture, nice towels, clean windows, nice smell -very dark, you literally cannot read a book during day time in the bed room with all lights on. Bad lighting was a reason why I forgot my passport in the room what never happened before. -cold, couldn’t heat. Wasn’t hot water in the evening. No blankets.

Service: +guy who helps with luggage from Uber to lobby is responsible -everything else is not good, workers are abused by the manager and it...

Ordinarily, my husband and I refrain from posting negative comments about a hotel stay because it is usually done so to be punitive. But in the case of the Cambria Hotel, we received a text just prior to our visit, telling us that they fervently hoped that after our visit, we would score/rate them a 10 out of 10 and followed that by asking in advance if there was anything they could do for us.

We replied with a question about how we might get ice in our room. Though certainly not required, they didn't use that opportunity to have ice awaiting our visit. They just instructed us where to get it, which was not on the floor we were staying. Okay, no big deal.

When we entered the room, we were prepared that it would be tiny. But the closet space was appalling. Again, no flagrant issue. But then we noticed that the electrical outlet in the bathroom did not work. I tried to trip it but it would still not work. The hotel needed to send up an engineer to who had to push extremely hard to "trip" the outlet. And then each time we had to use that outlet we had to redo the trip button.

Each morning we would walk to the local Dunkin Donuts to get ourselves coffee. No one at the Cambria informed us that there was free coffee just off the lobby! We found out three days into our stay. On our second day in Boston, we returned to our room at 4:15 pm only to find that we never received maid service. Does all of this sound like a hotel one would recommend/rate 10 out of 10?

But the COUP DE GRAS happened on our check out. That morning we received a text reminding us that we were to check out...with no mention that check out time was 11 a.m. We had assumed that, like most hotels, it was noon. We went downstairs at 10:45 a.m. and told the Front Desk that we were walking over to the Enterprise Rental Car to pick up our car and informed them that we'd be back to pick up our bags at 11:15. That's when we were informed that check out was at 11. We asked for a 15 minute grace period...... which was flatly denied. 15 minutes? Not exactly going the extra mile and extending themselves, don't you think? So we retrieved our luggage, left it in the lobby and went to Enterprise. When we returned, at 11:10am, we put the luggage in the car, checked out and asked if they could give us a water bottle for the road....just like they did when we arrived.

Their answer was "NO". We were told that The Cambria Hotel has a "policy" ONLY to give guests 20 cent water bottles when they ARRIVE!

So you tell us.....based on our experience, would you recommend anyone stay at The Cambria.

PS We do have to acknowledge that the housekeeping staff were extremely friendly and our room was...

I stayed at this hotel for 4 nights as a group of 3. The room was fairly nice, but there were definitely some problems. The staff were generally friendly with one exception.

TL;DR: Okay room, generally friendly staff, VERY stingy about prices, expect to be overcharged.

Some pretty standard things that you would expect from a hotel service were not present. For example, we wanted water bottles for the room, but they did not offer these (you had to buy the $4 bottles in the snack area). We were also unable to get a humidifier for the room.

First off, I would advise anyone, do NOT order the breakfast from their menu. The food is outsourced to a nearby location and upcharged. The location of the 'restaurant' is like a 2 minute walk, so I'd recommend just going there if you have your heart set on that food, just be advised that it's unlikely you'll get what you ordered.

The food was not at all what was promised (one meal was completely incorrect, and the other was just missing), and the hotel staff member insisted that I was lying about the food not being in the bag. I handed him the bag, and after going through and opening all of the boxes (yes, it was as awkward as it sounds), he said he thought the food was in there.

It was incredibly unprofessional and rude, but after going back and forth 3 - 4 times insisting that I had received incorrect food AND missing food, I told them to just take it back and that we were going to eat somewhere else.

I talked to the front desk about the breakfast charge and they told me that I was charged for the food that we sent back. I told them that we sent the food back as it wasn't what we ordered, and they told me that the charge would be removed.

One day later, I wanted to verify that the charge was removed and they told me it had not been. I told them that they promised to remove the charge, and at this point I was told it would be removed and a message sent to management for the misunderstanding.

The last day I wanted to double check that the charge had been removed and they told me it was, so I dropped it there. It is now 2 days after my stay, and I see the charge in full on my credit card. So after being lied to about the food, being called a liar about receiving my food, and being charged for food that I never even received, I had to remove some stars. I would honestly rate it higher if this incident hadn't occurred - but unfortunately it appears that their primary concern isn't their service, it's making sure they get your money, whether or not you...