Antonio's Hi-Fi Pizzeria — Restaurant in Boston

My 1st time ordering from here and I am a local who lives which only like 5 mins from here. I have yet to even try them still since I never got my delivery order and I hope they don't charge me for a $25.00 order I never actually received even though it shows the payment is still pending hopefully they cancel or the very least refund or credit us me and my family since we never actually received any of our order that included just a medium pepperoni pizza and 2 liter pepsi for me and my kids yesterday which my kids were pumped for! and yet it never showed. me and my family even stood outside with me for about a half an hour even with the insane weather that happen to start right after they called to say they had said they arrived but there was no sighting of a car. Never showed. Never even left it on the mailbox or the porch like they could and others have and do hen I finally reached someone they told me it's going to cost an additional $5.00 to re deliver even though there was no sighting of the first original delivery in the first place.

p.s.course the phone call was clear when taking my order and card info plus to tell me it's another 5 dollars for redelivery.

Today they say oh well even after I was out there after their 1st call from the delivery man for half an hour but no one at all that whole time. And I was unable to even sign that transation for the receipt since I never received anything so how can the process my credit card purchase I did receive or sign off on even though it shows them processing in my banking even without a signature.

Since I was unable to sign off on the receipt for credit transation obviously plus how does a medium pepperoni ordered for delivery over the phone and a 2 liter come to $25.00 anyways I didn't use a delivery app I just called the actual pizza shop with my card so no other parties were even involved just them

all they had to say today was too bad pretty much about and denied everything. They couldn't even tell me where was the guy that called the 1st time yet we were out there and they say kept calling so why not bring it to the door then...? now no solution and sad kids who looked forward to it which I can't afford Another take out...

RUDE. Was hoping to try the pizza I once liked when under former management but ended up leaving without placing an order. First, there were four people behind the counter: two males were cutting and boxing pizzas, an older woman was standing near the oven on her cell (didn’t utter one word while on the phone) and I was facing the younger woman across the counter, about 2 feet away. She was on the phone taking an order, I think. I stood facing her for several minutes without any non-verbal acknowledgement from her of my presence. Since she was occupied and never looked at me I reached over and grabbed a couple of menus and pointed out a few items to my friend. When I turned back, the girl was giving a pick up order to another patron. After concluding the transaction she walked away, took a pizza out of the oven and boxed it. I started to get upset until I saw the boy who was working with the older man (he stepped away) walk toward the counter. Perhaps he and the girl were switching places, I thought. Nope! When he got to the counter the girl told him to pick up the phone. I left.

It was obvious from the bland looks on their faces none of them wanted to be there, the older woman who never got off the phone, the girl or the boy (probably had to work during Feb. school break). I also realized after the girl finished her phone conversation and completed a takeout order she did not wash her hands. She immediately had contact with food. The boy who switched places with her did not wash his hands after handling food. D-I-S-G-U-S-T-I-N-G! to say the least. I not only saved money...

Within the past couple of years Antonio’s grew to become one of my favorite spots. After today, I will no longer give my service. I was a loyal customer as I ordered from there almost 3 times a week. Today, I am very disappointed in the customer service I received. I spent $30 for dinner and unfortunately it was a waste of my time and money. The food was delivered extra late and COLD. When I called, I was not offered a new order or a refund. I was told that the delivery driver was supposed to deliver the food a long time ago as the store is located only 5 minutes from my house. At first I thought something would have been done but once again I was disappointed. Who wants cold chicken, a sub and most importantly cold fries?! When I called they told me that I would get a call back. I called again later and asked to speak to a manager but I was told that I will be called shortly. Then I was told he will call at 9:45 pm and when I did not hear back I called again and was told 11 pm ...after closing. The cashier hung up on me after I showed frustration of how long I would have to wait for a call and how late. I thought about going in and insisting for my money back but instead I think I will just consider this a loss. This will be the last time they get my money....