Bar 10 — Restaurant in Boston

Review is for customer service on behalf of the manager and his team.

We are from out of town and stayed in a hotel down the street for a conference. Choose to get food here for a Rueben sandwich (which is no longer even on their menu). Afterwards, we accidentally left our card in the restaurant.

My partner went in the next morning around ~9am and was told by the service staff that the manager is not available and only he can provide the card. Basically told to come back in later. I didn’t realize it at the time, but they were just pawning us off for a later problem. We are in a conference so I took a break, left around 1 pm to pick up the card (it’s a 15 min walk over). The second time around, I was told that “the manager cannot be found”….

I knew I wouldn’t have time later that day to come back so I told them I can wait. Some time goes by and I am approached by the bar tender. She tells me the staff is looking for the manager right now but he’s in a “VIP meeting with clients selling events” so he may be hard to find.. I told them I’ll wait cause I don’t have time to come back later and my flights leaves tomorrow. Some more time passes, the bartender continues to push me to come back later. I insist to wait. Bartender starts to get snarky and told me they can “mail me the card”… at this point I had enough, that is not costumer service and not even a helpful comment. I explain to her how mailing me a card will not be helpful while I am traveling because it will take 10 business days to arrive. Also why mail a card when my current card is in the restaurant with the manager?? It was very clear she wanted me (the problem) gone.

Finally, the manager was found and was unavailable because he was in a VIP meeting (surprise surprise) and so he relays a message to me via the sou-chef saying he said never found a card. Sou-chef was clearly exacerbated when coming to talk to me as if I have been creating a scene when in actuality I was just not accepting their “we’ll deal with it later” attitude. . They also told me that security does not have it downstairs… and again to come back later.

I left. We tried calling the restaurant but no one answers (the phone automatically routes to the managers phone). we ended up calling the Westin Hotel (since the restaurant is actually in the hotel) and they transferred us to house keeping and security. Security told us the card was delivered to them and they have it!!!

Roy Taylor, the operations manager, told us the card was not found so we can leave during his “important VIP meeting”. He literally could have just excused himself for LESS THAN 5 MINUTES to address a small issue. This situation was so ridiculously mismanaged. We ended up having to leave the conference AGAIN and walk back to the restaurant for a third time later in the evening. We told the rude bar tender we found the card in security (after she had already told us they checked there and it wasn’t there) and all she said was “great looks like you found it”. .

If I was considering booking an event, I would NOT consider this location due to the lack of professionalism. The manager did not answer his phone after numerous calls throughout the day. Staff was rude and did not care about the situation The grill chicken sandwich was not worth...

Well, David took my order of food so I could take it to my room. The food was just ok and not worth $30+. He was nice and pleasant however I was charged a 15% service charge to my bill for the order to be picked up. What was the service? Packing the food and placing it in a bag? I’m all for paying a gratuity for a service provided to me however it needed to be stated a 'gratuity' rather than a 'service charge'. If it was room service than that would be a service charge not a charge for me to pick up my own food. I paid a gratuity on top of the service charge because I’m not entirely sure if it’s a gratuity or a service charge. Anyway, I was told that most restaurants are practicing that. I travel quite bit and often utilize hotel dining options and have never been charged a ‘service charge' unless it was delivered to my room. I traveled and worked all through the pandemic and never ran into this. I was a little taken aback by this practice from the hotel restaraunt and it should be illegal. Everybody is hurting from COVID. It’s not right to nickle and dime people because of...

Bar 10 inside the Westin Copley Hotel is the perfect spot to unwind, especially during their incredible happy hour! The atmosphere is sleek yet relaxed, making it a great place to gather with friends, coworkers, or simply enjoy a solo moment at the bar.

The highlight has to be their $1.00 oysters—fresh, briny, and absolutely delicious. Pair them with a refreshing cocktail or a glass of wine, and you’ve got one of the best happy hour deals in Boston. The quality and flavor are outstanding, making it easy to indulge in more than just a few.

On top of that, the service is consistently awesome. The staff is attentive, friendly, and quick to keep everything flowing, making you feel genuinely welcomed and taken care of. Whether you’re a hotel guest or just stopping by after work, Bar 10 delivers a top-tier happy hour experience that’s hard to beat.

If you’re in Back Bay, don’t miss out—$1 oysters and exceptional service make Bar 10...