FedEx Office Print & Ship Center — Local services in Boston

I arrived here to pick up a shipment and was told I could not, because the name did not match that of the shipping label. This is false; only the address on the ID and label have to match, and the tracking # has to also be provided. I discovered that my order had separate tracking numbers and I had to provide them all in order to receive my packages. I was unaware of this policy at the time. I also did not have all the tracking #s handy when I first arrived. FedEx informed the order was sent in multiple shipments while I was at work. I have to lock my phone in a secure box while at work. I simply left work and went straight to the FedEx location with the 1 tracking I was provided initially.

The representative that was (attempting) to assist me said I "clearly came there to start an argument" and was "raising my voice". I felt very uncomfortable being told those things by someone who clearly did not even know their company policy and was unaware I had multiple shipments until I mentioned that the box seemed awfully small for my order. He did later apologize and said he was a bit unclear of the policy and located another package. That is understandable, but insinuating that someone woke up and randomly decided they were going to start an argument with an absolute stranger over a misunderstanding however is not.

He had to be reminded that I had an additional package after he proceeded to give me only one. Then I arrived home only to find out there was a 3rd package that I was never given to me, apart of the same order shipment. So now I'm in the process of having that package returned to the sender, as I will be unable pick it up due to work and traveling.

I suggest FedEx provide better user awareness training to their employees before allowing them to assist customers. Furthermore, if you do not know your company policy in totality, simply saying "I'm new" is not an acceptable excuse. It's perfectly fine to say, let me find out for you, rather than making up a policy. Learning conflict resolution also wouldn't hurt. Not only did I have a terrible experience and frankly felt discriminated against, the representative failed to mention there was an additional package there for me.

I simply wanted to understand why I had 1 tracking # when I woke up and was being told I had more than 1 when I arrived to pick up my package later in the day. This was a simple case of miscommunication and could have been easily avoided had he been more patient and explained the policy better.

It also did not help that he clearly had a preconceived notion in his mind, on what I came there to do; within a couple of minutes of interacting with me. I never felt like I was being helped or receiving customer service. I felt like I was being verbally assaulted and profiled. I hope this representative reads this or gets spoken to about our interaction. Providing an excellent overall experience was clearly not his priority and he has ensured that I will never use FedEx services at this location after years of doing so...

The two stars belong to my PREVIOUS experiences at this office when employees were nice and helpful. Tonight was an awful experience. I am shocked and disappointed and looking at other reviews, it seems like the manager of this office - if there is any manager- doesn’t even care! They were rude an untrained. When I entered, there was nobody at the register and the employees there did their best to pretend I was not there. It was about 11 pm and I had important documents to mail and I had paid a cab to take me there so I went about and picked up a box. And went to use the tape when one of them yelled at me, “EXCUSE ME!” And did a very bad stop sign with his hand. This is not my job to train FedEx employees but the correct behavior would be, “may I help you miss? Actually, this is a no entrance area.” It was an open area with lots of tapes and boxes and bubble wraps! But I am sure he did not speak much english and was not trained to talk like a civilized person. The other one finally came and brought the tape and helped me squeeze my documents in a smaller bag. Then I realized the package could not be delivered tomorrow at any time! Seriously FedEx??? This is the whole point of using FedEx: to be able to mail packages after hours and to be sure they will be delivered on time! A nicer person would contact the FedEx and arrange a pick up and delivery but certainly not this guy! He was rude the whole time especially when I tried to insert the card for the chip reader because that’s what you do everywhere else but he yelled at me swipe! It is sad to see an office that I clearly remember used to be a very popular FedEx office is going down the drain like that. If these people cannot work at night, they should not take night shifts. It was actually hard to feel safe in that office with such aggressive employees. I do not recommend this place unless you absolutely have no other choice. For the money you charge, FedEx, you must train your employees. Shocked and extremely disappointed. Hope to never have to deal with this...

I was just at this facility. The service I received was appalling. The man was rude to me from the beginning, I came in and headed for the computer work stations and he challenged me. What do I need? To use a computer, I said. What do you need it for? To do computer things, type and stuff, I said, what was the issue, I asked . I wanted to to know if you need something to print, he said, Okay, fair enough. I said I might do printing later but I just needed a computer. He was very officious and weird from the beginning. I went to a station and twice input my credit card to get the ($0.45 per minute) system working. It looked like my credit card was charged both times for $10 each time. But nothing happened. The first time, nothing at all happened. The second time, the system was initialising and it did say that I wasn’t being charged during that period. So I went back to the counter. The guy came and then made some remark about how I now needed help when I had previously not needed help. What was that about? He said I needed to move to another computer. But I noted that it seemed I had been charged twice and also that I could not exit the initialisation. If it stopped and then I got charged, what would happen if I had moved to another computer? Would I get charged $20? This guy was unsympathetic and just kept saying I should move to another computer. He accused me of raising my voice and getting emotional when he was doing the same thing and being irrational and unsympathetic and unhelpful, not bothering to understand what I was worried about. I then said that it seemed I was simply not welcome so I would leave. He sarcastically said goodbye without care., without apology for the computer not working. What poor service. Guy...