Mike's Donuts — Restaurant in Boston

I typically grab breakfast from this establishment when I take the train in and the service is on average good, sometimes not great depending on who is taking the orders at the window.

Today while ordering my food, my partner had a complaint about one of the women working there(blonde woman, usually in a bad mood). He had a run in with her, a few days ago where she had thrown his food in his direction when he was waiting for his order the last time he went here. Today he wanted to express to her he did not appreciate her doing that. In the midst of saying this she did not handle the situation professionally. She was combative, asking him what he wanted her to do, sorry if he thought that happened and continued to ask him what he wanted her to do. He said I just want you to acknowledge what was done and that it was not okay. Once he told her this, she waited until he walked away to condescendingly say, you told me this last time, what are you going to do tell me it again next time you come? To which I stepped in to remind her that she’s at work, her tone is unnecessary and that the way she is handling the situation was not okay. She acknowledged she had an attitude today and continued to stick to what she said. She was informed by me that we all work, we get handling different people, but the way she handled this situation was not professional nor okay. When my partner walked away she seemed to be antagonizing the situation which was why I stepped in to say something. I again reminded her she’s at work and the attitude and way she handled the situation wasn’t cohesive to someone being clocked in for work. I have come to this place for years to grab breakfast and this will be my last time giving this business my money. I have not witnessed such a nasty interaction at this place before and I don’t plan on it. She needs to be talked to ASAP because this business will continue to loss business if she continues this way. Also she was sweeping the floor and touched my bag of food to show how she handed my partner her bag(very...

I’ve been going to Mike’s Donuts from time to time for some years now. There’s even times where I’m taking a longer route to get to my destination just because I wanted to stop at Mike’s Donuts. Today’s service was a bit disappointing. I ordered a turkey and egg sandwich with no cheese. I personally don’t care for the type of cheese they use plus trying to reduce my dairy intake. Lady repeats my order to confirm which was incorrect btw. I had to stress no cheese. The lady is finished making my sandwich and she says turkey and cheese sandwich. I told her that’s not what I wanted and had to tell her what I wanted once again. Now she’s upset saying that’s not what I told her. I know what I said so I refuse to argue with this lady because I don’t have time for nonsense. It would have been nice if the lady just apologized and just corrected the situation without getting upset. She “remakes” my sandwich and hands it with an attitude. I inspect my sandwich not visibly seeing cheese so I thought. I’m eating my sandwich and I’m noticing there’s some cheese on it. This woman tried to be slick and cut corners by trying to pull the cheese off. The egg that usually under the meat in the sandwich is on top to cover up the cheese that was still on the turkey. You’re lucky I don’t have a dairy allergy because Mike’s Donuts would’ve had a lawsuit on their hands because of that woman. It’s always best to just remake the sandwich because you never know. NEVER...

I lived right by forest hills station for a couple of years and this place has always been good to me. While I was never able to verbally have long conversations with the ladies who worked there because I don’t speak their language, I have still been absolutely delighted by their friendliness. Sometimes verbal communication isn’t necessary for amazing customer service! In addition the donuts are some of the best donuts I’ve had in Boston and the have great coffee, especially the iced coffee. The breakfast sandwiches are decent and while it can get busy in typical rush hours, it’s a great way to...