Starbucks Coffee Company — Restaurant in Bowling Green

Barista was very rude.

I approached from the left side of the counter instead of the right side, no one was there when I did so. As I got to the counter 2 people stepped over to it from the right side. After placing my order the barista told me in the future I needed to approach from the right. I said I did think it mattered since there had been no line when I walked up. She told me I cut in front of the other two. No I did not. When I started towards the counter, they were looking at cups off in the little nook. No one was at the counter for me to 'cut' in front of. As I walked away I heard her apologize to the other two for the 'karen'.

When I saw the other two reach the counter the same time I did, I stood back and waited, I was called forward to place my order. It was only after the one of them said "now we have to wait because she cut" did the barista have an issue with me approaching from the left. She even looked at me and smiled as I walked over.

This was around 615pm. This isn't the first bad experience I've has here, but it's definitely the tipping point. I'll go off campus if this is the attitude you allow your baristas to have. I can forgive incorrect drinks during rush when it's loud, but disrespect is uncalled for. If this review makes me a "Karen" oh well. But I expect better BGSU student professionals. Y'all are just as stressed as the rest of us students, there is no need to be disrespectful...

If I could give a negative star I would. Did a mobile order and got a notification after ordering that they were out of an ingredient for the sandwich. Arrived and could see my order but the sandwich bag was empty. Instead of being offered a refund or replacing the sandwich, waited for over 10 minutes without being helped despite the fact that there were several employees standing around on their phones on top of the ones I could see actually making drinks. Could understand if they were busy but it was not. Another customer that arrived after and was standing directly next to me was greeted and helped. The tall blonde employee asked her if she had the order under my name, looked directly at me when I said it was mine, and crumpled up and threw away the bag; completely ignoring me. Waited a while longer, still without being helped and eventually just took my drink and left. Never got...

If you’re on the warming station, why would you wait until you have 10 sandwiches warmed up before you bring them to the counter while people wait. Warm 3 up, drop those off, go back and warm up 3 more. The people whose food went in first now have a cold sandwich because theirs was sitting on the counter by the warmers instead of the counter that people pick up from. Love ya’ll and I know it gets busy in there but my sandwich being cold was a...