Ford's Garage - Brandon — Restaurant in Brandon

So, if you haven't been, you've definitely noticed it or at least the Americana, shown off by way of it's antique Ford vehicles and faux gas pump w delivery truck carrying drums of oil, in the front of this establishment aptly named Ford's Garage. My aunt told me that she's eaten here quite a few times, so I'm all set to go. This place is bustling w atmosphere and as a canine parent myself, it was so wonderful seeing 4 legged family members. Three different dogs each w their perspective family. Each family had definitely taught their non-human children well too because ALL 3 OF THESE canines were EXTREMELY WELL MANNERED! Kids from all around the restaurant would remark on how; nice, pretty, sweet, friendly, quiet etc etc etc each dog was lending to a very nice wholesome family environment as well as just a great all round experience.

Now to the meat of it. •my order was submitted parr •my aunt had an issue w her order as well, hence forth the low food rating.

•Now that rating was partially brought higher in part to

•ANGELA (also born in Coney Island Hospital) who was our waitress and was; embarrassed, appalled and genuinely confused (about how this happened). She immediately apologized and said that she will personally see that this was taken care of IMMEDIATELY and immediately she did rectify the situation by way of ;

•BRIAN, the manager stopped what he was doing, listened to the waitress, Angela, and did he send her right back w excuses? I THINK NOT!

•BRIAN (because of Angela's diligence and professionalism) came to us as quickly and quietly and professionally as he is every bit of the utmost professional managers and said, and I quote, "I'm truly apologetic and a bit bewildered to be honest!" He asked us exactly what was wrong and we explained our issues, he then stated that he was personally going to make EVERYTHING AS RIGHT AS HE POSSIBLY CAN, and I have to say, that he did. He also stated that he was headed straight to the kitchen to see if it was anything in particular w any particular employee of he was going to reprimanded them if it was just pure negligence. And straight to the kitchen he went. No yelling, no arguing, just straight up professional, respectful and proud of this establishment. He then guaranteed a more pleasant experience if I would give them the privilege of 5 second chance at a first impression. I am a child of God first and foremost so I believe in forgiveness. I also grew up in the restaurant/hospitality/service industry and we were genuinely grateful to his approach of/for/about correcting ANYTHING that may go wrong at any time.

•So the service I would like to add another five/5 stars for a "10 STAR SERVICE EXPERIENCE" for both our waitress, ANGELA & her utmost concerned manager, BRIAN, whom of which without either one in this equation, I would probably not return, but these guys bent over backwards, did their jobs, were utmost professional and sincere and for that I am grateful for the chance to let them redeem themselves on my next return.

Ask for Angela, appreciate Brian being there behind the scenes and when you get there, tell them Tyger Anthony sent you. Take care and...

Upstanding management & outstanding food and service-

A couple weeks ago, I took my niece and family out for dinner. They no sooner parked the car when my niece and husband yelled for me to help their five-year-old (lol soon to be six years old) get out of the SUV as they ran to the front of the restaurant. There lying face down on the curved sidewalk was a tall man. His wife, daughter and my niece and husband arrived beside him. They quickly ascertained he was conscious and able to move. He talked and with assistance slowly turned over and sat up. Blood dripped from his nose and forehead. My niece then went into the restaurant asking someone to call 911! She returned with a handful of napkins & helped hold them to the injured man’s face – giving him time to gather his senses after such a shock for him and his accompanying family.

Next two managers (Jeff and Paul, I believe) appeared with wet and dry hand towels and inquiring how the man was. They shared that the EMTs were on their way. Towels were exchanged & placed on the man’s various wounds. Then a waitress, Makayla, appeared & asked all on scene if she could get us anything. One of the managers went inside and returned with a chair. The man decided he would remain seated. His wife sat in the chair and the man leaned against her.

During the wait for emergency responders, the managers checked in several times. I was impressed and proud of my niece (her caring and composure) and how she & husband worked in tandem in that emergency situation. The firetruck and EMTs or paramedics arrived and took over the scene.

My family went inside the restaurant and were seated immediately. As luck would have it, Makayla was our server. She greeted, thanked us & took our drink orders. While waiting for food to arrive, the manager, Jeff (I believe) came over & graciously thanked us as well. All of our meals arrived promptly, hot and delicious. Makayla gave my grandniece special attention throughout–including letting her ring the antique car horn –in honor of her mother’s birthday!

After dinner, we paid quickly to get our sleepy little girl home to bed. Two days later, I’m reviewing my receipts – catching up finances, only then did I realize the restaurant managers gave us a 25% discount & never said a word they were doing so. THANK YOU! What a night & how the personnel, food and service turned what could have been a calamity into a night we will remember fondly. May the man & his family return soon to Ford’s Garage for a remarkable dinner and delightful celebration.

In my old school estimation, everyone we interacted with at Ford’s Garage in Brandon were kind, caring people first and excellent food service/hospitality professionals, second. This establishment is a CLASS ACT from its personnel to their exceptional food and service. I highly recommend everyone reading this goes to Ford’s Garage to discover...

Does this look well done to you?

I ordered a well done burger online. Initially I went to order on their official website, as that is the route I resort to when ordering food online from a place. But everytine I went to click on the meal I wanted, the page turned white and nothing loaded (1st sign to not even bother ordering anything from here).

So I decided to try another way to order online before calling so I used the other option under “Order Online” and selected Uber Eats. Ordered my Fords Garage on Uber Eats site and once I got home I looked my food and it did NOT look pleasing to eat at all. I hadn’t even broken a piece to look in the inside before noticing the burger looked like it was not okay to eat. Picked a piece of the burger only to see complete pink raw meat.

I thank God that I actually carefully observe my food before just eating it but I am pregnant, I could have gotten seriously sick had I eaten that burger smh. Not only myself but my unborn child as well. It was pretty disappointing but I do understand things happen when ordering online. But what I don’t understand is when I call the restaurant and inform them of the situation and ask them if I can bring the burger back and have them remake or get a refund if that is easier for them, why they show zero care or concern about the fact that the burger was raw when asked to be made well done. Makes no sense to me. The people I spoke with at Uber Eats showed more care and concern vs the actual place the issue took place which is very backwards.

In the past, I’ve had a great experience with this place but after this, I do not plan to give them my time nor business again anytime soon.

And for future references Ford Garage in Brandon, PLEASE train your employees proper work ethic. Not only did i experience not good service over the phone, but the Lady who brought my food to my car (2nd red flag) walked to my car like she didn’t want to be a work and the moment she handed me the food she pulled out her smoke pen and walked in of my vehicle smoking directly in our face. I don’t agree with her habits nor will I judge her for it but the LEAST that could’ve been done is have enough decency to do that once your customer is out of sight. Or better yet you’re away from their vehicle. Overall experience was truly a 0/10 I hope you all improve your...