Toast Kitchen and Bar — Restaurant in Brea

It's almost like this restaurant completely gave up, what used to be packed was quite empty for lunch. There was a hair in my food, error after error, and poor service all around. As soon as we were seated the nightmare started. We were seated in a table that was broken, the lightest touch and tilted like a seesaw. The hostess gave us attitude just for asking to be moved. Then came one of the worst waitresses I have ever encountered (receipt said name was Evan but not sure). After a long wait she finally showed up. Our party of 3 all asked for water, waitress only brought one water? Asked for water again but waitress forgot again. We've now been waiting quite a while and waitress finally asks for our drink order, so we order drinks and say we are ready to order food. Waitress says she can't take the food order yet? what?! And that she'll be back, proceeds to disappear. Drinks don't come out for 15 minutes and waitress doesn't show up once. Finally waitress comes to take the order, she repeats the order twice incorrectly. Part of order does come promptly but waitress put in the wrong order (potato crisps instead of country potatoes). Have to flag her down to address it and ask for water AGAIN.

Finally my meal comes last, there's a GIANT HAIR across my breakfast sandwich. Of course waitress is missing again. After 5 minutes of waiting, i get up and go find her myself, I explain the situation and she says she'll be right there. Waitress proceeds to walk past our table and take another parties order, take payment from another table, and actively ignoring us. Everyone is almost done eating and I am still sitting with a plate with a hair in front of me. No offer to remake it, no offer for another item, just ignored. I get up and request a manager. When the manager shows up i'm heated and complaining at the lack of service/food/errors. Waitress proceeds to walk up and lie, says she did address the hair with me but no manager was around? What??!!! Also tells the manager look there's a glass of water on the table so what's the issue?

Manager was just as incompetent. First question manager asked was "do you want to keep the plate or would you like me to remake it?" Who would say yes I want to eat the food with hair in it thats been sitting untouched for what was probably 15 minutes? Manager completely ignores and fails to address the service complaints. Replacement plate took just as long to make yet it looked like it was microwaved (limp yet steaming croissant sandwich). Manager then says "I took the sandwich off your bill and I also took the replacement sandwich off" So she was going to charge me for both?? Oh and at the time the replacement showed up is when the Country Potato finally showed up for the error the waitress first made.

Manager did not assign another waitress to us and old waitress continued to completely ignore us. Yet found it in her heart to show up for payment and sarcastically say she hopes we had a great time...

Our unlucky? first experience at Toast

This review is meant to be constructive and in no way derogatory of Toast. It seems like it can be a great place. I wanted to contact the owner or someone directly instead of putting this out there, but I see no way of contacting anyone, so here it goes...

My girlfriend and I were very excited to try Toast. It seemed to have great reviews, we've heard great things from friends, and the place looked nice in pictures. We finally decided to make a reservation and come in this morning. Our excitement was immediately met with a very impatient and a little bit of a rude host. We practically had to chase him to our table. It was like he meant to say, "follow me to your table...IF YOU CAN!" as he charged away.

When we got to our table, it was immediately clear it hadn't been cleaned. There was dry yolk on the table and crums all over the seats. I used a menu to dust our seats clean. There was dried up something on the wall beside me, and a dirty burnt up candle with an old French fry inside of it to compliment the ambiance. The baseboards along the booths had dirt and grime gathered up against them. The place was just filthy.

Despite these things appearing like they'd been there for weeks (if not longer), we figured it's Saturday, it's busy. Let's give them the benefit of the doubt and see what happens. We got a couple of coffees and glasses of water. The water glasses had dried food stuck to the outside of them. Despite ALL OF THIS, we hung in there and ordered a few eggs benedicts. The food came out pretty quickly, but when it did, the eggs were cold! I couldn't believe it! It seemed like they came out too quickly to be this cold.

It was at this point I gave up. Was it our unlucky day at Toast? Maybe. But this was a whole lot of bad for a single experience. I dont think I'll be willing to give it another try, at least for a very long time, anyway.

I'll give credit where credit is due, though. The presentation of the food was gorgeous and it probably would have tasted good too if it wasn't so cold. The staff was MOSTLY friendly. I feel like Toast may have some small changes to make to get back on track. I definitely see the potential of this place.

A weird experience for sure. We went to IHOP afterwards (LOL). The food wasn't as pretty, but the establishment was cleaner and the...

We made 8am reservation for 4 on Father’s Day 2025. As soon as we’re greeted by the host wearing a suit and tie. The outfit greatly enhanced the entire dining experience. He quickly finds our reservation and we’re seated within a minute. All the servers are wearing black with the restaurant beautifully decorated. We had a toddler with us so it was nice of them to seat us in a booth towards the end of the restaurant since the kids can get boisterous. Everyone wished me a Happy Father’s Day and I felt like a VIP there. We ordered 2 waters but the server was so thoughtful and brought waters for all 4 of us. I asked my country potatoes to include sausage gravy, when the plate first arrived without the gravy, I didn’t even notice, our dear server, Jacob, immediately grabbed the plate and apologized for the missing gravy and brought it back smothered. The sausage gravy is worth the extra charge since the sausage pieces are HUGE. I ordered the filet mignon eggs Benedict and although the filet could be more rare, it was still tender and the eggs perfectly runny. My son ordered the simple breakfast with 2 scrambled eggs and was shocked at how much eggs were on the plate. The simple breakfast comes with toast and oh man, that was some beautiful toast. My wife got the salmon Benedict eggs with hash browns. We’ve never seen hash browns fried to such perfection. They must throw them in the fryer instead of the grill top cause each piece was crispy golden brown. Daughter was sick so we just got her the fries and chicken tenders. That plate came out freshly fried. Those fries were not sitting on a warming pan. They came fresh out of the fryer. So I can understand why this place has a 4 star. You come with a big party with high expectations and order food with special instructions, it’s going to get shifty. Not sure how much kitchen space they have but there was a ton of tables so it’s understandable they can get easily overwhelmed. Our total bill was $110 and added a 20% tip. Breakfast for a family of four at such a lovely classy restaurant on Father’s Day with such amazing service...