Mendoza's Colombian Cafe — Restaurant in Brick Township

I am writing to share my recent experience, which unfortunately fell short of expectations due to disorganization and a lack of communication. Upon arrival, the restaurant was not busy, yet we faced significant delays. The waiter failed to inform us about being short-staffed, leading to confusion and frustration during our meal. My sister, who is pregnant, waited over an hour for her bandeja paisa while others were served promptly. After waiting patiently, we decided to share our food with my sister as she continued to wait. When we finally sought assistance from another waiter regarding her order, we were told it would take longer than expected. We kindly requested to cancel the order if it wasn’t ready. To add to our disappointment, when my birthday cake arrived without any acknowledgment or song from the staff, I felt overlooked on what should have been a celebratory occasion. Although the waiter later attempted to arrange a song for me, it felt insincere and poorly timed as we were preparing to leave. Overall, this experience was quite humiliating and did not reflect the excellent customer service one would expect. Regrettably, I do not plan on returning in the future. Thank you for taking the time to read my feedback. I hope you will address these issues for...

I’ve had a few bad experiences with this restaurant since they opened. I really leave it as a last resort. Today, I was craving some Spanish food so I ordered a chicken breast with rice and fries and sweet plantains. The sweet plantains were hard and the rice had a weird old taste and the chicken breast was so bland and did not taste good nor did it even look appetizing. When I was picking up my food I decided to buy something from the bakery and I gave the girl 7 dollars and then she’s like I don’t have 60 cents ok and I was like ok..a bit confused then she went over to the bakery side so I was under the assumption she was going to grab the bakery items and grab my change from the other register but no she legit just handed me the bakery items and sent me on my way. While it was only 60 cents, should I then have said I only have 6 dollars since it was 6.40..like that’s crazy. Anyway I have had issues with my order being wrong to the portions to other issues etc I know a lot of you like the place because there isn’t much Spanish food in the area but it was really isn’t the best at all. The staff isn’t as friendly either. I really think today was just the last time I’ll be going here. The chicken tasted bad and it was chicken breast like how do you...

Me and my wife got takeout from this place on Monday August 11th at approximately 530 in the evening. Before arriving and placing our order we looked on the menu online and decided what we wanted. When my wife returned to the car she told me it was very expensive because she paid $94.18. I calculated what the bill should have been before tax based on their online prices and it should have been $60. When we confronted the restaurant they stated that they forgot to update the prices. I also that there was an invisible 4 dollar charge added to the bill, (see receipt). They also added their own tip to the bill which was 15 dollars. When I asked for a refund for the tip over the phone they said they couldn’t do it and I would have to come back. I didn’t bother because I live one hour away. And after all this the food was absolutely terrible. The rice was bland, the chicharrón had no flavoring at all and it was so hard you could crack your teeth on it, and the carne asada was terribly dry. This place is terribly and I highly recommend you don’t dine here

Updated* In response to your message, I’d prefer to get a refund. Especially for the 4 dollars that don’t show up on the check and the fifteen...