Jimmy John's — Restaurant in Brighton

Horrible experience here today, do not waste your time and money here. Got a notification for a free birthday sandwich in my rewards, went to go use it. I sat in line for a half hour, no idea why the line was so backed up, no apology for the excessive wait time at the window either. A teenage girl I've never seen there before with absolutely no customer service skills tells me the rewards system is down, which I have never heard of before since their card reader was sure as hell working just fine, and she wasn't willing to even try it. I've had multiple staff members here unwilling to put in the effort to type in your phone number and instead provides a lame excuse or simply doesn't ask for rewards, which is very very sad. She offered me absolutely nothing for my time, no compensation for the would-be free birthday sandwich, which easily still could've been given to me for free, and she did nothing to help at all. Very very disappointed in the cheapness and absolutely pathetic customer service here, they have lost me as a many-years-loyal customer after multiple pitiful experiences. Do not go here, it is...

I usually have had good experiences with this store but the last time (July 13 2020) I won’t be ordering from this store again unfortunately. I ordered a sandwich and received a error message but was still charged the delivery fee, so I called the store and they had me redo the order abs charged me another delivery fee and the tip, so once for 3 and a second 4.60. It then took them an hour to deliver the half mile from my work, and when I called to ask about the extra charge they said I’d half to get it from my bank. Which would cost 25$ for a stop payment. And the area manager who I talked to was rude about it and didn’t seem to want to take care of of the issue and didn’t seem to care about the long deceivers time dispitw the freaky fast delivery motto. Still no refund still no resolution not even a apology for the inconvenience. So it’s for that I wrote this review. There are plenty of other sandwiche shops in brighton to choose from and I like jimmy john s and hate complaining but this just is frustrating. It’s not even about the...

When Covid restrictions first ended, I was hurting BADLY for money. I went in to buy 2 day old loaves of bread, but they didn't have any. I went to leave (I didn't complain, I just said "OK, have a good night guys." I've worked in food before and I know things run out. Wasn't their fault.) and the guy at the counter said "Hey man!" and when I turned around he gave me 2 fresh loaves, still warm, and said "It's on the house. Sorry we ran out." I've always liked Jimmy Johns, but now when I'm near there and I want to order food, even if I don't want a sub they are my first choice. I regret not asking the guy for his name, because if he's NOT a manager there, he should be. He created a life long customer. I used to manage a pizza shop, I know what it costs to make bread, and he basically turned maybe 50 cents of ingredients into a loyal customer. 5 stars...