Tropical Smoothie Cafe — Restaurant in Broken Arrow

I recently visited the location in Broken Arrow Ok. I ordered 2 junior drinks that were listed on the drive-thru menu as $3.59 ea. The young man told me my total was $9.79. When I got to the window I explained that each drink was $3.59 for a total of $7.18 + tax would be $7.75. He did the correct thing and said he was getting his manager. I assumed it was so she could override the transaction and correct the pricing. I was WRONG! Nicole (the manager) came and told me the sign is wrong and the drinks are $4.79 each and she was getting a new sign tomorrow. I explained that the sign is for $3.59 so that would be the price. She proceeded to tell me that the price was changed 6 months ago so I would have to pay the price. I again said, no the price is what is listed. She stormed off, never to turn, never to offer to provide any sort of customer service, just in a huff or tantrum. They closed the window, continued to take orders and when they did return they still offered a price that was higher than what it would have been if they charged me the correct amount.

I let them know that I no longer wanted the drinks but I would take the store number (identifing marker) and the corporate number. The young man didn't know what the store number was, so he left and another young lady came to the window. She was super rude but did give me a card for the General Manager, Victoria Grant. I called the number and of course it went straight to the store and it was the same young lady who answered.

I went across the street to Starbucks, go my drinks there, went home and called Tropical Smoothie Corporarte and called Dyne Hospitality Group. My intentions was only to let them know that the management on that shift is toxic and would only contaminate what could possibly be a good crew. Management and leadership is EVERYTHING to a company and the people they work with. I hope TS and DYNE address this issue and maybe use this as a training tool...

As other reviews have said, the service was the worst thing at this location. My mother and I went in today to grab a couple of smoothies and a bite to eat. As we walked in, all the employees were standing at the front counter giggling but as soon as we walked in they scattered except for one girl. Weird but whatever. No one ever said a word to us. So since it was my first time there I wanted to take a few minutes to look over their menu and my mother was explaining to me the items she liked and such. But the girl at the register never made any suggestions. Instead she just stood their staring at us and tapping her fingers on the counter like we were taking too long. There was no one else inside or in the drive thru so I'm gonna take my time. So we order and this girl very angrily shoves the receipt at my mother. She takes it and we sat down. A few minutes later the same girl bring our food over and literally threw it on the table... Then she came back with our smoothies and basically slammed them down. Still never saying a word. Our food and the smoothies were fine, but after we began eating one of the other employees was standing on the other side of the short wall next to us and begins loudly mock barfing... Seriously? You DO NOT do that in a restaurant! We were so disgusted we almost got up, said something to the manager and walked out, but instead we decided to file a formal complaint with corporate. Which we did. Also the name of the girl who took our orders was Victoria. According to other reviews she is the manager and judging from what others have said, even if we did complain she probably wouldn't have cared. We will NEVER give this location our business ever again....

Let me explain… went to get a meal after work and saw that a kids meal was listed as only $6 so decided to get one. I’ve been to tropical smoothie several times in the past and the kids meals have always come with a 12 oz smoothie, the main entree, and a side of chips. The sweet girl over the speaker says that my total is $10. I was slightly confused given that a kids meal was only $6. I then ask the woman at the window about the confusion regarding the price. Then a lady comes to the window (who i presumed to be the manager) sighs and then asks me “what’s the problem?!”. Already taken aback by the incredibly disrespectful attitude i proceed to explain the situation. She says “well, the kids meals don’t come with a smoothie, but you know it’s still a good deal” well… okay? that wasn’t my question but alright. as she grows increasingly frustrated with me just asking a simple question she then proceeds to ask, “is that too much for you? can you like, not afford it? do you need like, a discount or something?!” in a disgusted voice. Yes, i can afford it. All i was asking was a simple question about pricing. now, imagine if you had said that to someone who is living paycheck to paycheck trying to feed their kid. Unacceptable, my business will never be...