Jan 3, 2024 First time staking out for a Starbucks Stanley cup worst experience ever! Lined up with my friend at 5 am we were the first two in line waited for HOURS in the freezing cold! Last 40 minutes before they open a Starbucks employee starts handing out tickets to “secure our cup” she had 30 cups so 30 tickets that way we didn’t have to wait out any longer. People that didn’t even wait in line were walking up and because she still had tickets left they were lucky enough to not wait in the cold.. any who We were just excited to be out the cold 20 minutes before they officially open people start lining up again didn’t think much of it as we had our “secured ticket” we are the last two people in line with the tickets we see one cup left and there is still us two.. Starbucks employee “accidentally” made an extra ticket only one of us left with a cup all they said was sorry even tho we waited for hours in the freezing cold as some people just walked up and got a ticket didn’t endure what we did.. not mad at them mad because what they should have done is start calling out the tickets by number as she had numbered them they would’ve caught the problem instead they let ppl without a ticket in the line.. first and worst...
Read moreWorst customer service experience ever! The lady in apparel was on her scanner when I approached her to ask for help. I just said excuse me... not even a node or just a moment please! I honestly thought she was hard of hearing because I said hello three times!! My granddaughter was with me and I said to her ...oh I think she can't heard?? I never thought someone could be that rude!! She looked up at me with disgust and said can I help you? I told her I was looking for a particular color. She just scanned the tag and said that's all we have. No suggestions or help at all! My 10yr granddaughter said to me as we were walking out... that's not just rude Nana, she was totally disrespectful!! Im still in shock on how we were treated!! Totally unacceptable!! Definitely letting people know about...
Read moreI went in the store at 7p. There were 2 girls waiting for their order at the Starbucks counter. I sat for a few while the young man (Caucasian)finished their order. The young girl went around area cleaning . I stood at that counter for nearly 10 min and neither one recognized me at all. NO CAN I HELP YOU OR IF THEY WERE CLOSING. They only spoke to each other. I went to sit down until my grandson came to tell me he was ready to go. A woman manager came by and said she would tell Starbuck manager after I complained. No one should have to complain. But im truly sorry ,you all have not trained people to greet and take care of customers. This new generation are not learning anything. I have owned a business and this is not what I would have put in front to represent...
Read more