The Honey Baked Ham Company — Restaurant in Brookhaven

This will be the last time I buy a ham from this COMPANY. The company or location is dishonest and in my opinion stilling from the customer. I placed an online order for a quarter bone in ham for pickup. I paid online around $55 for a 5 pound ham. I scheduled my pickup for Tuesday morning the week of Thanksgiving at 9am on my way to work. I knew this was the busy week of Thanksgiving and there would be some waiting, no problem. The employee said the ham was not ready and asked me to wait, once again no problem. After a 25 minute wait they bring out a ham from the back and the employee rings up my sale and I’m in my way to work. On Wednesday night I see an additional charge on my card for another $33. We still have the ham and it’s packing. I look at the tag on the ham and it’s for a 7pound ham with a price of $92.00. At no point did I ask for or order a $92 ham. Even though the money is not an issue for me, I can see for some it could be. I truly feel this is dishonesty and theft because no one said anything. If the employee would have told me there was an issue with the item I had ordered and this was the only option I would have understood and approved the order or asked for a refund. It would not be the end of the world if we did not have the ham. I’m sure this practice was in the fine print when I placed the online order. But I will still try and dispute the additional charge with my bank. I have used this location for over 5 years and now wonder if this has happened in the past and I...

This restaurant has terrible customer service. I attempted to place a cater order with this location today (12.5.2023 around 3:30pm EST) via the AmericaToGo portal and the menu was being updated so I wasn't able to. When the call the location, Tiffany (the employee answering the phone) advised that I would need to contact Customer Support at AmericaToGo to see if they would be able to provide a solution for me. After speaking with customer support from AmericaToGo, the solution was simple: Call the restaurant. Give them the order. The restaurant would then create a customized order for me and submit it to AmericaToGo via email. From there, AmericaToGo would be able to upload the order on the portal where I can pay for it. When I tried to explain this to Tiffany, she was confused and handed the phone to her manager. "Tiffany's Manager" as she introduced herself, answered the phone extemely rude and dismissive. When I told her I was actually calling back with the solution, she continue to be rude and dismissive and stated "we don't do that!" . I don't know who the owner is of this location, but please reevaluate your staff. They're ruining your business. I will never be giving this location or this company my...

This was my first encounter with this particular location and it was the worst!! I had a work event today(11/21), that was suppose to be catered by this store. Tiffany(supervisor) and Shaun(manager) were my two points of contact. The day before my event, around 8p, Shaun called and left me a voicemail stating that my order would be canceled because they do not have the staff to accommodate it. On top of being livid by this SUPER LAST MINUTE cancelation, I had just talked with Tiffany earlier that same day who assured me of my order when I called to confirm. This was a HUGE inconvenience because I had to scramble and find another food place that would do a large same day order. Unfortunately, the event people had to settle for sandwiches. I am truly disappointed in the way this was handled! I have read other reviews regarding this store and some have even named Tiffany and Shaun and not in a good way. Something needs to be done because this store should not be making promises or fulfilling orders if it can not be completed. Please be aware before placing ANY order...