Cottonwood Bistro — Restaurant in Brookings Township

My roommates and I usually love coming here to eat bit our most recent experience has deterred us from ever wanting to come here again. We ordered our food over the phone and after picking it up noticed our fries were completely raw and the burgers were disassembled, items were missing from our order and the boxes were squished and covered with food. We brought the food back to get the mistake rectified and were met with less than understanding service towards our complaint. While waiting for our fixed order, the waitstaff was goofing off in the back off house which isn't a big problem if we weren't able to here them loudly cursing from our seats on the other side of the restaurant. When they passed our food back it was in the same condition we returned it in, I'm convinced they didn't make an effort to fix our order. My roommate brought the food back up to the front still trying to respectfully explain that the fries were still droopy and raw. The male employee at the front was extremely abrasive despite my friends even tone. He argued with her about how the fries were baked at 160 and covered in oil and that's why they they were droopy. My friend tried to explain that they were inedible, at which point he grabbed the fry out of her hand and took a bite saying "I would eat them". We requested a refund and left. It was clear he had no interest in maintaining customers. It's going to be a while before we come back for sure and I hope this review will make its way to management so they can hopefully make changes in their staffing service so customers enjoy...

8/17/22. Staff was cold and seemed bothered by simple questions. Was not cordial or inviting at all. Dropped my food in front of me and walked away without saying a word. My food and coffee were tasty, but my friend didn't even drink her coffee because it was subpar. Turned off lights at the counter 30 minutes before listed closing time. Then 20 minutes before closing, one of the staff members approached our table and rudely told us we needed to leave and that they had turned off the open sign (which we could not see from inside the restaurant) 20 minutes ago. We stated we thought they closed at 5, but she shot back that they were closing early that day. There was no signage posted in the restaurant or on the front door notifying of this closing time change. I’ve never been treated so rudely as a patron of a restaurant before. My friend sent an email to the GM detailing our experience and asking for a call or email back, but it’s been a week and no one has reached out. Extremely disappointed by this encounter. I will not be returning and will be telling this story...

I met some girlfriends for lunch. Ordered a latte an ice tea and a BLT. They gave me a number to place on my table. People that ordered after me got their food before me. I had to inquire twice as to where my food was. When it finally arrived, the bacon on my BLT wasn’t done and it was very fatty. When I alerted the staff, they told me they had only one cook there that day and that they were very busy. They made no attempt to make it right! Later that day, I contacted the manager and told her about the experience that I had. She offered to follow up with me at a later date and she also wanted my address, which I gave her. She promised a gift card so I could come back instead of leaving a poor review. Now it has been almost 3 weeks, I have never received a call back or a gift card from the manager. This used to be my favorite place to go for coffee or lunch, but unfortunately they are struggling with service and...