Xiang's Hunan Kitchen — Restaurant in Brookline

VERY dirty dining environment + very awkward service + extremely salty food We dined in for dinner around 8 pm a couple of days ago. Very disappointed overall. This place used to be my favorite place for Chinese food. This place has been going down and down.

We feel like treated as if we were fools and almost get accused for not telling them to add less salt when I ordered. As if it's my fault that their food is too salty.

As soon as we walked in, the floor was super sticky all over and has trash on; the table we sat was dirty too. We were told the restaurants employees had BBQ last night. They didn't clean it because it was too late. This only made me more concerned. Plus, they could have used a whole day to clean it. So, they asked us to move table. We did that. As we were waiting and eating later, someone was there cleaning floor and tables.

The food was extremely salty. I was quite surprised. I only asked if I could custom flavor next time when I order. The waitress said yes and was emphasizing I should do that next time for 3 times. She also asked me a bunch of questions to help them improve food quality. That was ok. When she brought the check, she was like “Hunan food is very salty and spicy. Our restaurant is very authentic and have authentic Hunan food. Today our chef feel like cooking authentic and made it very salty” and emphasizing again I need to tell them add less salt next time. Inside my head, I was like??? I just wanted to go so I smiled, paid including a decent tip and left.

But looking back, this is NOT acceptable. So I wanted to share so customers going there could have better experiences. Note to restaurant: If your restaurant is open for dine in, then please make it dine-in-able. I just wanted to enjoy some food with people I care, not to dealing with your awkward, not persuading even stupid excuses and awful environment. And if you have to let customer tell you the flavor of food you make, you...

DON'T go to this place!!! The food was TOO salty. The service was bad. The waiter even required minimum tips from us and said the owner didn't pay them the minimum wage, so we as customers had to pay them minimum tips. How ridiculous and disgusting!

BTW: They promised on their menu to give free vegetable plates if ordering Lamb hot pot. We order the lamb hot pot without extra add-ons and asked for the vegetable plate. However, the waiter came to us and said the pot was too small and didn't have room to put vegetable. So they couldn't give us the free vegetable plates. Hey, first, we could cook vegetables in the pot after finishing the lamb. This just simply couldn't be an excuse. Second, we didn't expect you to give away free staff if you don't put it on the menu. If you don't plan to give away free staff, don't put it...

i seldom leave feedback for the cuisine unless they have big troubles. tonight i ordered hunan style bullfrog from ubereats. the frog meat is so tiny that i cannot tell them from other ingredients. i think there’re two possible reasons for that. one is the cook cut it so tiny on purpose because the dish does not worth the price. the other is the frog meat is not fresh, so when they cook, the meat get into small pieces by itself. the most things in this dish are onions, garlics and peppers. i hate that, because they’re just seasoning and they should be picked out when they finish cooking. i don’t think it worth over $35. the total frog meat is so little. i will never order any frog dish in this...