Really disappointed. I have been coming here forever and now every time I call in an order for pick-up I am stuck waiting outside in line with everyone else. Then after spending 30 minutes or more in line it is my turn at the counter and THEN they start making my order. It has become such an inconvenience and a bit frustrating that this is the system they have come up with that they think is efficient for their customers and them. I understand they get busy but then they should not offer call-ins so that they can focus on the orders that are there waiting in line, since call-ins would have to be waiting in line anyways and they don't start making their food until they are there anyways.

The staff is always looking miserable and are not friendly either. Parking can be a pain and there isn't much room for a long line for people to stand in so people end up standing in line in the parking lot.

Since you have to wait outside for your order to be done right now, they are still pretty strict on COVID restrictions (you still have to wear a mask or they will embarrass you when you walk in the door, makes it awkward for people with medical conditions to state they have a medical condition), so you have to listen really closely to an old, barely working speaker to hear your name against the commotion of the people in line complaining about the wait, the call-in customers complaining about having to wait in line, and the cars wizzing by.

It is sad to say but from the looks of previous negative reviews that the business doesn't care to remedy a solution for the call-in orders nor care about their customers poor experiences. They do like to take your money, though!