Chinese Gourmet Express — Restaurant in Brownsville

Food here is decent, can be a hit and miss at times, but hasn’t really kept me from going back. The lady serving food today might change that for me. I noticed there was no tray where they usually place the mandarin chicken so I asked her if they had any. Who knows with supply shortages nowadays they might be out for some reason. She rudely answers NO not right now. So I Try to ask her another simple question of, do you know how long it’ll take. And before I can finish my question she interrupts with bad attitude, “IT’S GOING TO TAKE A FEW MINUTES”. I’m a paying customer that’s paying for food services. Now that doesn’t mean that I expect a worker to kiss my rear end just because I’m paying for something. But when you go to a business you don’t expect employees to give you attitude for no reason. It was early in the day around 11:30ish, not late afternoon after workers have been there all day. You serve food for a living and answer questions like, “Is it spicy or not” your job is far from complicated. If you’re dissatisfied with your job or hate working with people like she obviously does, then quit and stop giving customers a...

place is ridiculous. was looking forward to this place since i like chinese food. Got 2 plates, one for me and my partner. My partners plate had a hair in the orange chicken. went back and they gave me a new one. went and sat down and had a hair in it AGAIN. first time having that place and it was a terrible experience. wasn’t comfortable eating my plate after seeing 2 hairs in my partners plates back to back. Their customer service is also terrible, the lady serving the food looked mad the whole time. if people don’t wanna be working there, then get a new job. ended up getting a refund at least for both plates, but had to be consistent . the boss guy was saying “ everyone has cap so not possible” meanwhile only the people in the front are visible view to customers. no way to see if rules are followed in the back kitchen. won’t be going back...

Bad service from Mr. Yunli Z on register. When I was going to pay I took out my card because it said there was an error. Instead of Mr. Yunli telling me to just put it back and let it charge and disregard the errors he kept speaking to me as if I didn’t know how to read or didn’t understand. He yanked the card out of my hand and told me, “This is how you insert a card, then you wait, ignore the screen, then you take it out,” all said in a very derogatory tone of voice. I had to wait for some egg rolls which helped since it allowed me to see how he spoke to other people. When other people paying had the same issue as I with card payment he would speak to them in such a different manner. I usually don’t have issues with this type of treatment since I completely understand that rush hours could be hectic, but that doesn’t mean that it is...