Golden Chick — Restaurant in Brownwood

By far the worst customer experience!!!

We go there to get dinner, myself and two partners (We were working the AMBULANCE). The only people inside were a family eating dinner. We stood inside for probably about 5 minutes. Before one of my partners noticed people LOOKING at him thru the window of the back door, where I can only assume they were probably smoking. Which is cool whatever but the moment you see a customer or in this case 3 customers stop and help them. Someone came inside to tell us they would be there in a second. And went back outside and the people standing outside continuing to look at my partner thru the window. We waited another two or three minutes. Before making the decision to leave.

Bad customer service will ruin...

I've been going to Golden Chick for years. Not just this location, But all over Texas. This one has gone down hill and is getting ridiculous. Employees sitting on ground outside smoking cigarettes, Then coming inside and putting together orders with out washing hands. I order the same thing EVERY time. Chicken tenders are never consistent and definitely not Golden chick standard. More and more they seem to be over cooked and extremely dry. Mac & Cheese always seems like its burned.... How do you burn mac & cheese and still serve it??? It doesn't even look right. Rolls are hard like they've also been over cooked....

I went to the golden chick in brownwood and got dinner. I paid $16.00 and they forgot my straws and silverware. I also check my food. They forgot my fries and spill my gravy over my chicken. I’m never going there again. I never tasted it and wanted to try it. And I was very disappointed. Chicken express and Popeyes chicken is way better then golden chick. They know how to make your order right and not miss things or mess up your order. If there staff could know how to make or put orders together maybe people would eat there more but it’s turns out then don’t care. They just care that there...