Taco Bell — Restaurant in Brownwood

Really good Taco Bell location. Best crunchwrap supreme and steak n cheese burritos I've had from the chain!

[From that ^ with ☆☆☆☆☆, to this, -☆:]

Edit: I didn't feel like sitting in the drive though for 30++ minutes with 9 cars ahead ahead of me, so I went inside for the first time in no telling how long... and now I know why there were so many in the drive through.

When I tried to talk to an employee to order, I was told "oh, you have to place your order here" [points at kiosk]. My reply: "you see a taco bell shirt on me? I DON'T WORK FOR TACO BELL!!! No, YOU can come turn in my order or watch me walk OUT of here". The still wet behind the ears young man came out from behind the counter to place my order for 2 grilled cheese steak burritos, and that's when karma kicked in. Even HE had issues finding that particular item on their system, and ended up having to ask another employee to assist him. So, she comes out, and also had difficulties finding it.

I said "so... even the TWO OF YOU, actual employees, can't seem to navigate this BS, yet you expect your patrons to be able to? I don't think so!"

Another customer tried to order a large drink, and was told they were out of large cups. They're ALWAYS out of large cups! I told them they should GIVE HIM the medium if they don't know how to keep enough large ones in stock. Of course, he was charged the full, highly over inflated price for the medium.

Now I get why the drive through is always so jammed... they knew that's the only way to get an employee to place their order. If they're too greedy to place an employee behind a counter to take MY order, then they'll no longer have MY money in their till. I thank walmart for this, since they were the first to pull this nonsense. If they can afford to pay 3+ employees to stand around watching the people corrals, they can pay them to stand behind a point of sale.

Again, I DONT WORK FOR TACO BELL!!! (Or walmart). If they're going to force me to place my order on one of their covid covered kiosks, they can KMSRA (kiss my skinny redneck... well, you can guess the rest). Atleast give us an employee discount, stock options and a 401k.

Sooo, to wrap this up, I am DONE with their greedy bs. Taco Bell... one more establishment I'll never give my business to... and not just here, but everywhere.

What's next? We'll have to prep our own food orders? Don't laugh, it's comin folks, mark my words! Stand up to this BS folks! They're already over charging for nothing but hollow calories to start with, but turning their patrons into slave labor, is...

They spent all this time and money remodeling the store and adding an additional drive through lane (although I'm not sure why considering they struggled with one drive through lane prior to the remodel) and the store is still bad. store often has an unpleasant smell and staff can be really hit or miss, some days they're friendly and other days they're not attentive at all and not very helpful, they're consistently out of menu items, etc. However all of these things pale in comparison to the main issue which is ticket times. It shouldn't take 30-45 minutes to prepare an order that has just a few items on it. I don't even like waiting that long for real food from an actual restaurant, what makes management think I want to wait that long for mediocre junk/fast food?? There's nothing on their menu that should take that long to assemble/prepare. This is not something that happens every once in a while either, it's something I've experienced numerous times on a consistent basis every single week. Maybe this is a staff issue?? I understand it's hard to find good people who are willing to work in the food industry but honestly this place would probably benefit from shutting the store down and getting back to basics until everyone has been trained properly and can be as efficient as...

Not impressed. Driving through from a wedding and stopped here to eat. Chips were way to salty. I ordered nachos, tacos supreme with no onions, cheese rolls, chips and cheese, tacos and baja colada.

When I got my order I was told they didnt have the baja colada. Only strawberry. Wasn't given the regular drink cup. Had to go back up and get it. When I got to the table, I didnt have part of my order.

I went back up and let someone know and was given the response, "I didnt make that so I dont know what your missing." I showed them the receipt from my phone since I ordered via kiosk.

After about a few minutes of going back and forth and waiting for my order to be made right, I was finally back at the table. Food wasn't great. Everything was over salted. Quality of dining area I have to give 5 stars because it was immaculate!

All in all besides the dining area being top notch, this taco bell has to step up their game. Dont need to rush to get orders out, just get them right. That's all I ask. That is why I gave this a 2...