McAlister's Deli — Restaurant in Brownwood

Over 30 minute wait time for a to go order. People came in and ordered and got their food after we had ordered. Other people came in and ordered to go and got theirs and left. We finally asked about our order and after another 5 minutes we had our food. We got 2 free cookies for our wait. OH JOY!!! Nobody in my house likes their cookies. We do like their food but this tonight was pathetic. This is my second visit to this particular restaurant. The first visit went faster but they messed up the order. Employees that we talked to were nice. Overall, I'm not impressed. They can close the doors as far as I'm concerned. I have no plans of going back to this particular McAlister's again. It's sad that we can't have a...

(Great customer service in store) My wife, 2yo and I went here and the wait was not long at all for the larger dinner crowd. But when we got our food they forgot the applesauce , i told it to a young man and right away he brought me one, then i notice my Ruben had NO CHEESE and NO SAUCE, my opinion of this place was very bad now BUT when i told the young man again he immediately headed back to the kitchen and brought me fresh MASSIVE and GREAT Reuben, i shook his hand and said i really appreciated it and he was very censer. I WOULD CHOOSE GREAT CUSTIMER SERVICE OVER A FAST WRONG ORDER EVERY TIME, THE FOOD WAS VERY...

First of all the place was clean as can be! This was our first time here as we recently moved to Texas. We loved the variety of the menu. I love that you can get half a sandwich half a salad and or a whole baked potatoe 🥔. The drink glass is huge and free refills! A gal.came to our table and cleared it off and offered to bring us refills. Nothing but a positive experience, we joined the club to start racking up points, as we plan to.go back soon. Everyone is so friendly and helpful the gal who took our order made so many recommendations as we told her it was our first time at a McAlisters, and she was so helpful...