Pizza Hut — Restaurant in Brunswick

I don’t understand why there is so much variation in pizza day to day, place to place and cook to cook. A good restaurant makes their food consistently.

When Pizza Hut does their pizza right, it’s great! I’ve always loved the original pan. It’s a disappointment when the crust doesn’t come out crispy on the bottom the way it should. Nah, no crispy bottom this time. Sorry!

It really irritates me when they put so little cheese on it that once it melts, it’s like a sheet of paper. Ridiculous! You pay almost $19 for a large pepperoni pizza and there’s about a half ounce of cheese on it, paper thin. if they have to boost profits, then raise the price. Make it $50, but put enough cheese on it. Ridiculous!

Do these guys practice putting it on that thin? Is that how they’re taught? Do they put the rest of the cheese in a bag and take it home? It should have about an eighth of an inch of cheese on it. What, do they put cheese on with a spraygun now? How much do you have to pay to get the right amount of cheese on it? What do I have to ask for, triple cheese? Ridiculous!

So I got decent crust, wasn’t crispy, but it was fully cooked. And I got some sauce. There was plenty of sauce. This was a large pizza mind you. It had about 16 slices of pepperoni on the whole thing. These are big slices of pizza with only two pieces of pepperoni on each...

I went to Pizza Hut at 9:30pm on Sunday, September 29th. The pizza was cold when I picked up the pizza and was burnt plus the pizza was scattered. I think even a 2 year old can make a better pizza. I made sure to arrive as soon as I got notified the pizza was ready to be picked up. I can tell it's been sitting out for hours before I recieved it. In addition was also very thin crusted. When I called and complained they told me they would remake it but with an additional dollar charge for thicker pizza. You would think they would've added that in for free for the inconvienice of me having to spend my gas money and time driving back there for them to remake my pizza after they messed up. In addition I even asked them if they could send their drivers out to deliver me the pizza for the inconvience and her response was "I can't do that in case my drivers get into an accident and need to be compinsated for insurence reasons." I couldn't believe her response to that. I also asked if they could just give me the thicker crust pizza for free for the inconvience of gas money and time and she told me "No" I told her I will not be back. The girl I spoke, to her name was Paige which is the name I saw on the recept and she was very...

(I can’t share the experience with the store because they just Hangup on you, and don’t even say hi)I called six times i have the call logs and the first three sent me to the operatives to transfer over(which the store hungup everytime. The fourth call before even saying hi they said this is Pizza Hut please place your order online and hungup before i could say anything. The fifth time they just hung up, as soon as they answered before even saying a word. The 6th time i asked if they could just please add garlic butter that I will pay extra and she said we can do that for free and just hungup on me without me being able to tell her exactly what i wanted or have a goodnight. This is the worst customer service and there is 30 other pizza places in Brunswick & we will be writing this review everywhere and never coming to Pizza Hut again. I will make sure to share this online since we help run the pizza reviews for Cleveland Ohio & this is Cleveland instagram social accounts. I will make sure this is a well known factor all over Brunswick pages. No one should be treated like this. This is a women that was answering the phones...