Wiant Jewelers — Local services in Brunswick

I had a great experience when I first came in to purchase my fiancée’s rings, but unfortunately, when we returned to have them soldered, the experience was completely different. We were told three separate times that engraving the ring would be possible—first yes, then no, then yes again. So we dropped the rings off with the understanding that they would be engraved.

When we came in to pick up the ring, my fiancée called ahead to confirm everything was completed. The woman who answered the phone was rude in her tone and brushed her off, saying, “If we called, it’s done,” before quickly hanging up. That kind of dismissive response is unacceptable—especially when a customer is just trying to double-check something so important. Taking two seconds to confirm the work properly would have saved everyone time and frustration. When we arrived, not only was the engraving missing, but when my fiancée brought it up again in person, the salesperson told us once more that it couldn’t be done. Then—after we went through the entire situation again—they finally changed their answer yet again and said it actually could be done after all. The inconsistency was beyond frustrating. On top of that, my fiancée was treated rudely each time she went in alone, which is incredibly disappointing.

The soldering work itself also left a lot to be desired. I understand perfection isn’t always possible, but it was clear the work wasn’t done with care. The ring was returned to us with a large black smudge still on it, which speaks to the lack of attention to detail.

I can understand mistakes and I believe in giving second or even third chances—but not when those mistakes are paired with poor customer service. It feels like we were treated with great care and attentiveness when we were spending over $3,000, but once the sale was made, that level of service disappeared. Everything afterward felt carelessly executed, including the soldering and resizing.

To be fair, after my fiancée called again, they did say they would fix the issue—but at this point, I no longer trust them to do it right. It’s disheartening that something as simple as ring resizing and soldering added more stress to my fiancée right before...

I’ve purchased several items from Wiant Jewelers in the past, but after our recent experience, I will not be returning. My wife stopped in to have her anniversary ring appraised and possibly resized — a ring I had just given her for our 10-year anniversary. Instead of providing a professional evaluation, the salesperson was dismissive and incredibly rude, telling her the ring was “worth maybe $100” and implying she would “never be happy.” Completely uncalled for and unprofessional.

We simply wanted a second opinion to ensure we received what we paid for. Regardless of the value, there is no excuse for such condescension or lack of basic courtesy. Very disappointing experience from a store we had trusted...

I went to Wiant to have a ring exchanged done from Triton rings. I gave it to Lisa, and she told me she would handle it. After a few weeks of not hearing from her, I was told that Triton would not honor their warranty. I was told all kinds of reasons why they wouldn't, so I picked up the ring and contacted Triton myself. Triton in fact said they would honor the warranty and I was asked to take it to an authorized Triton dealer. (Wiant Jewelers which was 1.1 miles from my home) I then contacted Wiant (Dian, Owner) again via email, sending them the notice that Triton would honor the warranty. I got NO response for 2 days and now I will go to another jeweler to get this done and hopefully...