Sidelines Sports Bar & Grill - Brunswick, OH — Restaurant in Brunswick

I was here tonight and ordered a burger on special (the burger was great!) .. the fact that I went outside to wait for our burgers (because it was extremely loud i.coukdnt even hear my boyfriend sitting right next to me)... I put my card down on the bar when I went out to smoke ,waiting for my food. Then a CUSTOMER and her husband COME OUTSIDE TO MY CAR , and start talking about how I left and my card was declined, it was not declined it was just locked and I had forgotten before I walked outside to have a cigarette before our food came..

It was embarrassing , it was uncalled for and if this is what sidelines does: send customers (of the bartenders friend). Out to go talk rudely to other customers .. then this isn't the place I want to be.

I didn't eat my food I took it to go because it was so embarrassing and insulting that I didn't even feel comfortable eating my meal there.

THIS IS NOT A FRIENDLY PLACE.

** I DID NOT TIP THE BARTENDER FOR MY FOOD, I FELT THAT THE ONLY WAY A CUSTOMER WOULD OF KNOWN ABOUT MY CARD "THAT WAS JUST ON LOCK" WOULD OF B EN FROM THE BARTENDER TALKING ABOUT IT. ASSUMING THAT I LEFT WITHOUT PAYING. THAT WAS RUDE AND UN CALLED FOR. 😡 THEY NEED MORE PROFESSIONAL BARTENDERS SO FIGHTS AND SITUATIONS LIKE...

We live in Buffalo and were in town visiting and decided to try wings and fingers at Sidelines after hearing great things about the food. Buffalo has excellent wings & these ranked right up there. My husband ordered spicy honey blast wings & loved them. I ordered chicken tenders (fingers) & got 5 large tenders.They did not disappoint. Crunchy on the outside and moist inside. I asked for blue cheese instead of ranch and was told their blue cheese is homemade, it was excellent. The tenders came with shoestring fries which were cooked perfectly . Sometimes these type of fries are overcooked and are just like hard crunchy sticks but these were great. My mom got a Reuben rollup. She usually is very critical of all restaurants she goes to and actually said this was the best food out she’s had in a long time so that is saying something. It was so large she could only eat half and brought the other half home. Lastly and just as important, the beer was ice cold. We watched the Cavs game (maybe next year) & everyone in the bar was very friendly. Kudos to Sandy who was very attentive to our table & to Deb for preparing meals we all enjoyed! The next time we are in town we will definitely stop for another...

Was thoroughly disappointed with the service. I walked in around 6:10 and sat down at the bar. I counted and there were 13 then went up to 15 other patrons at the bar with 3 bartenders behind the bar.. I left at 6:30 as not a single one acknowledged that I was there and never offered any service. After being ignored for 20 minutes and watching them take other orders, why would I ever go back? I gladly took my business and money elsewhere, where the bar was far busier and was helped in a minute of sitting down. Horrible service by folks who don't car. Must be because it was my first time there and not a local. SMH.

UPDATE: I gave them a second chance as that night could have been a fluke. Was served instantly by a very spirited and fun bartender within a minute or two of sitting down. Was a long day so ordered some food.. dang it was good! I was pleasantly surprised and honestly happy I went back to give them another shot. I can say that I will 100% be back. (But the parking does suck LOL, but hey.. when life gives...